Operations Manager-Facilities Management

Job Description:

We are seeking an experienced and proactive Operations Manager to oversee the day-to-day operations of our facility management services. The ideal candidate will be responsible for ensuring operational efficiency, quality service delivery, and client satisfaction while managing a team of professionals.

Responsibilities:

1. Operational Oversight: Provide strategic leadership and direction to the operations team, ensuring adherence to company policies, procedures, and standards.
   
2. Client Management: Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and maintaining strong relationships to ensure client satisfaction and retention.
   
3. Team Leadership: Recruit, train, and supervise operations staff, fostering a culture of accountability, collaboration, and continuous improvement.
   
4. Workflow Management: Develop and implement efficient workflow processes to optimize resource utilization, minimize costs, and maximize productivity.
   
5. Performance Monitoring: Monitor key performance indicators (KPIs) and operational metrics to evaluate performance, identify areas for improvement, and implement corrective actions as needed.
   
6. Quality Assurance: Establish and maintain quality control measures to ensure service delivery meets or exceeds client expectations and industry standards.
   
7. Safety Compliance: Ensure compliance with health and safety regulations, conducting regular inspections and audits to mitigate risks and maintain a safe work environment.
   
8. Vendor Management: Manage relationships with external vendors and subcontractors, negotiating contracts, monitoring performance, and resolving issues to ensure service level agreements are met.
   
9. Budget Management: Develop and manage departmental budgets, forecasting expenses, analyzing variances, and implementing cost-saving initiatives to achieve financial objectives.
   
10. Continuous Improvement: Drive process optimization and innovation initiatives to enhance operational efficiency, quality, and customer satisfaction.
    
11. Reporting: Prepare regular reports and presentations for senior management, summarizing operational performance, achievements, challenges, and recommendations for improvement.
    

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or related field. MBA preferred.
  
• 10-12 years of experience in operations management or related roles within the facilities management industry.
  
• Proven track record of leadership, team management, and operational excellence.
  
• Strong understanding of facility management practices, processes, and regulations.
  
• Excellent communication, negotiation, and problem-solving skills.