Operations Manager (Full-Time, Non-Exempt)

REPORTS TO: Vice President of Operations

LOCATION: Birmingham, AL

SUPERVISES: None

JOB SUMMARY: The Operations Manager supports the chapter’s daily administrative, financial, and office operations. Key responsibilities include processing incoming cash and in-kind contributions, coordinating meetings and office activities, managing the chapter’s internship program, maintaining accurate records, and assisting the Vice President of Operations and other teams with operational needs.

OPERATIONS MANAGER JOB RESPONSIBILITIES
Incoming Monies (cash)

• Coordinate with teams to collect necessary documentation and information
• Open and process incoming mail
• Process credit card transactions
• Prepare and make bank deposits, ensuring donations are deposited and documented accurately
• Enter and maintain accurate information in spreadsheets and other systems
• Communicate with the donor care team regarding gift-processing questions and follow-up
• Enter donor and gift information into applicable platforms

Internship Program

• Manage the internship program, including recruitment, selection, onboarding, scheduling, and program coordination
• Serve as the primary point of contact for candidates, interns, supervisors, and schools or universities
• Coordinate internship postings, applications, interviews, offers, and required documentation
• Facilitate intern orientation and provide ongoing administrative support throughout each term
• Partner with staff supervisors to coordinate assignments, schedules, expectations, and feedback
• Maintain accurate internship records and monitor completion of required documentation
• Support efforts to provide interns with a consistent, meaningful experience

Office Management

• Answer and route general incoming calls and greet and direct guests
• Coordinate meeting logistics, including agendas, catering, presentation materials, and room setup
• Work with the Vice President of Operations on employee appreciation initiatives
• Serve as primary point of contact for guests, hospitality, and meeting-room coordination

General Responsibilities

• Support fundraising efforts, events, and wishes as needed
• Provide administrative support to the Leadership Team as assigned
• Maintain compliance with all chapter policies and procedures
• Work with the Vice President of Operations to implement and maintain policies and procedures
• Perform other duties as assigned by the Vice President of Operations