Operations Manager
Job Title: Operations Manager
Company: FusionNode Inc.
Location: Malvar, Batangas
About Us:
FusionNode Inc. is a Managed Services Provider (MSP) company committed to safeguarding our clients' intellectual property and privacy. Our collaborative and innovative environment fosters excellence, making FusionNode Inc. a trusted name in cybersecurity. As we expand our operations in the Philippines and the US, we are seeking a detail-oriented and reliable Operations Manager to support our growing team.
Position Overview:
The Operations Manager owns the FWOS™ delivery system across EOR, PS, and MSP, translating client commitments into executable workforce and service delivery plans and ensuring that capacity, allocation, utilization, delivery performance and billing evidence are managed as one operating system.
Responsibilities:
Assess: co-own operational, workforce and capacity assessment with CSM and HR & Recruitment.
Design: own delivery model, workforce architecture and capacity design; partner with Finance on delivery costs and margin assumptions.
Mobilize: own resource allocation, roster matching, dedicated assignment, onboarding readiness, access and mobilization controls.
Deliver: oversee service leads and delivery performance across EOR/PS/MSP.
Operate: manage day-to-day service operations, performance, incidents/requests, capacity and blockers.
Roster: Govern deployment and allocation priorities in partnership with HR & Recruitment; manage utilization and movement between allocation states.
Billing control: validate delivery evidence/hours before Finance invoices.
Collections: act as delivery-dispute escalation point when non-payment is caused by a service/delivery issue.
Governance: facilitate the daily/weekly Operations Scrum cadence and maintain the operational action backlog.
Success metrics: utilization; on-time delivery/SLA performance; resource allocation cycle time; billing-validation turnaround; delivery-dispute rate; unbilled-work aging; operational improvement completion.
Requirements:
Bachelor’s degree or equivalent experience
Multi-client service delivery experience
Workforce/capacity management
Operational reporting
Strong cross-functional coordination
Comfort operating in a scaling and still-forming environment.
Why Join Us?
At FusionNode Inc., we value teamwork, integrity, and innovation. This role offers a unique opportunity to contribute to the growth and success of our company while supporting a vibrant and collaborative office environment.
How to Apply:
Fill out the form: https://forms.cloud.microsoft/r/gcVP6VXHMX
Work Location: Hybrid remote in Malvar