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Club Elite and Club Fitness

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Operations Manager - Greater St. Louis Area

Open 32d
Community | Action | Recognition | Experience
OUR VISION is to be the elite health and fitness provider in every community we serve.
OUR MISSION is to provide the best experience for everybody to improve their quality of life through fitness.
Overview
The Operations Manager is responsible for ensuring that all gyms are consistently clean, functional, and friendly. The Operations Manager will role-model the company's values and culture. This position also manages operational employees, including staffing, performance management and individual and team development while maintaining a positive work environment.
Base Salary Range: $37,500 - $47,500 (Based on location & experience)
Primary Schedule: Monday-Wednesday 7am-5pm, Thursday 7am-4:30pm, Saturday 8am-4pm
Location: To be determined
Strategic and Customer Service Responsibilities
  • Ensure consistent service excellence by all team members, resulting in a clean, functional, and friendly environment and culture.
  • Hire, train, encourage team members to deliver Club Fitness’ service promise consistently.
  • Provide effective decision-making regarding customer service issues.
  • Heighten, develop, and foster a strong organizational customer service focused team.
Supervisory Responsibilities
  • Contribute to short and long-term strategy planning, including initiatives geared toward organizational excellence.
  • Assist with Club Staff workloads to ensure smooth and efficient business operation.
  • Stay up to date with company policies and procedures to maintain consistency with Club Staff.
  • Maintain an organizational culture that attracts, retains and motivates top quality employees.
Administrative Responsibilities
  • Communicate and respond on all pertinent issues and concerns regarding staffing, sales, services, member issues and employee relations to leadership.
  • Assist with Member Incident Reports (MIRs) and Employee Incident Reports (EIR).
  • Inventory (counting and ordering) for all operational needs of the Club.
Operations Responsibilities
  • Assist with Help Desk tickets and follow-up with facility and equipment repairs.
  • Scheduling of MEA/Kids club staff—assist with coverage as needed (flexible schedule in correlation to the needs of the club/scheduling gaps).
  • Support leadership in maintaining a clean gym environment including, but not limited to, identifying opportunities in cleanliness, assigning and inspecting the facility audit, and taking an active role in training staff on the Club Fitness standards regarding cleanliness.
You will Succeed if you Love:
  • Interacting with people
  • Attention to detail
  • Being busy and getting things done
  • Delivering excellent customer service
  • Achieving and exceeding member expectations
  • Providing a Clean, Functional, and Friendly environment
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