Operations Manager - Guardian Angel Thrift Shop

The Guardian Angel Thrift Shop (GATS), a program of Catholic Charities New Hampshire (CCNH), is seeking a dependable, community-minded individual to join our team as Operations Manager. We are looking for someone who enjoys working with people and wants to make a meaningful difference in the community through our mission-driven work. GATS serves the greater Berlin, NH community by offering donated clothing and other items at affordable prices.

The Operations Manager oversees the daily operations of the shop, ensuring a welcoming shopping experience, smooth day-to-day operations, and positive relationships with volunteers and the community. This role combines hands-on retail operations, volunteer coordination, financial administration, and facility oversight to support the shop’s continued success.

Benefits:

We offer a great work environment with generous benefits, including health, dental, vision, 401K, and life insurance along with other fringe benefits.

Duties:

• Oversee daily shop operations, including sales, cash handling, bank deposits, administrative tasks, and reporting on sales trends and financial results.
• Build positive relationships with volunteers, provide training and guidance, and promote a welcoming, equitable environment that reflects CCNH’S values.
• Ensure excellent customer service by maintaining an inviting shopping environment and addressing customer concerns promptly and professionally.
• Monitor donated items for quality, maintain organized sales and storage areas and coordinate rotation of product.
• Develop clear, eye-catching promotional materials to support sales and community awareness.
• Coordinate the annual Volunteer Recognition in partnership with volunteer organizers.
• Oversee facility safety, cleanliness, and maintenance, coordinating with outside vendors and following CCNH purchasing policies.
• Work collaboratively with management to review financial performance, budget variances, volunteer needs, maintenance concerns, and sales strategies.

Job Requirements

• High School Diploma or GED required.
• Prior experience in retail sales, secondhand retail, or thrift shop operations preferred.
• Experience with point-of-sale (POS) systems or cash registers and comfort working with numbers preferred.

Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, marital or familial status, age, or mental or physical handicap.