Operations Manager

Responsibilities:

Business Operations

· Work closely with management to integrate strategic business continuity management into organization’s operations to achieve business goals

· Responsible for the business performance, financial and budget planning of the business unit

· Involved in the set up and expansion plans for new food courts

· Analyse business performance to optimise sales and profitability

· Work closely with functional support departments as to align with strategic business objectives.

· Facilitate innovation process within the business unit

Customer Service

· Develop and implement service operations processes

· Drive service quality and customer satisfaction

· Drive customer loyalty for service excellence

People Management

· Oversee all staff related matters including such as hiring, training, performance management, and disciplinary matters

· Develop managers and high-potential employees through organizational talent capability reviews

· Lead, coach and motivate employees to develop organizational and governance strategies and achieve goals

· Facilitate innovation and lead employees to manage change

Adhering to Quality and Standards

· Manage compliance with F&B hygiene policies and procedures

· Oversees food court standards and maintenance

6 days work week

Skills/Qualification

· At least 8 years of experience in F&B environment

· Minimum 3 years exposure in managerial position in food court operations

· Strong business acumen, critical thinking and analytical skills.

· Determination to succeed and ability to deliver results

· Good problem solver and self-confidence in decision making.

· Ability to lead and inspire the team to achieve organizational goals.

· Strong inter-personal skills and to lead by example with hands-on-approach.

· Ability to identify the market trends and creative to new ideas to stay ahead of competition.