Operations Manager – Home Care Agency

Pay: $75,000 - $85,000 / year base salary + Quarterly Performance Bonuses (up to $10,000/year bonus potential)

Job Type: Full-time (W-2)

About Us:

We are a premier, local private duty home care agency ($2M+ revenue) in the East Bay. We are seeking a high-energy, execution-focused Operations Manager to take full ownership of daily office workflows, caregiver scheduling, staff accountability, and client satisfaction.

Key Responsibilities:

• Daily Office Leadership: Manage day-to-day office operations, caregiver shift allocation, real-time schedule changes, and EVV compliance using our agency management system (AxisCare).

• Team Accountability: Direct and supervise office coordination staff and field caregivers; hold employees accountable to attendance, care plans, and agency service standards.

• Escalation Management: Handle urgent caregiver call-outs, client family inquiries, and field incidents with professionalism and immediate problem-solving.

• Operational Quality & Compliance: Audit caregiver log notes, oversee billing and payroll preparation accuracy, and maintain strict state home care compliance.

Quarterly Performance Bonus Structure: In addition to base salary, you will earn quarterly performance bonuses based on clear, measurable agency metrics:

• Caregiver Retention & Attendance: Meeting caregiver shift fulfillment and low unexcused absence targets.

• EVV & Documentation Compliance: Maintaining high electronic visit verification rates and timely chart audits.

• Client Satisfaction & Retention: Maintaining high client service scores and minimizing service cancellations.

Qualifications:

• 2+ years of operations or supervisory experience in private duty home care, senior living, healthcare services, or high-volume service operations (hospitality, retail, field ops).

• Demonstrated ability to manage hourly workers, handle difficult conversations, and enforce policies.

• Strong tech fluency (experience with home care EMRs like AxisCare, ClearCare/WellSky, or similar systems is a major plus).

• Excellent organizational skills and calm under pressure in a fast-paced environment.