Operations Manager
Job Summary
We are looking for an experienced Operations Manager with proven experience working for a UK- or Australia-based education, study abroad, or student visa company/organization. The candidate will be responsible for managing daily operations, teams, processes, student cases, and overall service quality.
Key Responsibilities
- Manage and oversee day-to-day business operations.
- Supervise counselling, admissions, visa, and support teams.
- Develop and implement SOPs, workflows, and quality-control processes.
- Monitor team performance, KPIs, productivity, and turnaround times.
- Oversee student cases and ensure timely processing and follow-ups.
- Identify operational issues and implement effective solutions.
- Ensure accurate documentation, record keeping, and CRM management.
- Coordinate with international offices, institutions, partners, and internal departments.
- Handle escalated student and operational issues.
- Conduct team meetings, performance reviews, and staff training.
- Prepare regular operational reports for senior management.
- Ensure high standards of compliance, professionalism, and customer service.
Requirements
Requirements
- Bachelor's degree preferred.
- 4–5 years of relevant experience in education consultancy, study visa, admissions, or international education operations.
- Previous experience working for a UK-based or Australia-based education/study visa organization is highly preferred.
- Proven experience managing teams and operational processes.
- Strong leadership, communication, and problem-solving skills.
- Excellent organizational and time-management abilities.
- Strong command of English.
- Experience with CRM and reporting systems.
Preferred Candidate
Candidates with direct operational experience in an established UK or Australia-based education/study visa organization will be given preference.