Operations Manager

We are seeking an experienced Operations Manager to oversee and enhance our operations within the Tours & Travels sector. The ideal candidate will have a strong background in managing operations, ensuring efficiency, and delivering exceptional customer service. As an Operations Manager, you will be responsible for coordinating various operational aspects of outbound holidays and ensuring that all tours run smoothly and efficiently. Key Responsibilities: - Oversee daily operations of the Tours & Travels department, ensuring all processes are efficient and effective. - Manage a team of operation executives and senior tour executives, providing guidance and support to ensure high performance. - Develop and implement operational strategies to improve service delivery and customer satisfaction. - Collaborate with other departments to ensure seamless execution of tours and travel packages. - Monitor and analyze operational performance metrics, making adjustments as necessary to meet business goals. - Ensure compliance with industry regulations and company policies. - Handle customer inquiries and resolve any operational issues that may arise during tours. Required Skills: - Proven experience as an Operations Manager or similar role in the Tours & Travels industry. - Strong leadership and team management skills. - Excellent organizational and multitasking abilities. - Strong problem-solving skills and attention to detail. - Ability to work under pressure and meet deadlines. - Excellent communication and interpersonal skills. If you are passionate about the travel industry and have a proven track record in operations management, we would love to hear from you. Join our team and help us create unforgettable experiences for our customers.