Operations Manager
Posted
Operational Leadership:
· Oversee daily park operations, ensuring efficiency, safety, and outstanding guest experiences.
· Ensure that the company property is maintained.
· Implement and monitor standard operating procedures (SOPs) across all departments.
· Ensure that the clubhouse safety standards are met.
· Maintain high standards in cleanliness, safety, and equipment maintenance.
Team Management:
· Recruit, train, motivate, and lead a diverse team of managers, guides, technicians, and service staff.
· Foster a positive, customer-focused culture and high staff morale.
· Conduct regular staff evaluations and performance reviews.
Guest Experience & Customer Service:
· Ensure that all guests have a safe, enjoyable, and memorable experience.
· Respond to guest feedback and complaints professionally and promptly.
· Champion new ideas and improvements to enhance the customer journey.
Business & Financial Management:
· Develop and manage the park’s annual budget, including revenue goals and cost control measures.
· Produce a daily performance report to directors and stakeholders
· Oversee revenue outlet.
· Manage all aspects of inventory operations.
· Ensure proper control and utilization of company assets.
· Oversee cash management within departments.
· Negotiate contracts with vendors to secure favorable terms.
· Monitor KPIs and financial performance and implement corrective action when necessary.
· Oversee procurement, inventory, and vendor relationships.
Marketing & Business Development:
· Collaborate with marketing teams to drive local and international visitation.
· Develop partnerships with tour operators, hotels, and online platforms.
· Create and support initiatives to grow brand visibility and customer engagement.
· Organize special events.
· Oversee daily park operations, ensuring efficiency, safety, and outstanding guest experiences.
· Ensure that the company property is maintained.
· Implement and monitor standard operating procedures (SOPs) across all departments.
· Ensure that the clubhouse safety standards are met.
· Maintain high standards in cleanliness, safety, and equipment maintenance.
Team Management:
· Recruit, train, motivate, and lead a diverse team of managers, guides, technicians, and service staff.
· Foster a positive, customer-focused culture and high staff morale.
· Conduct regular staff evaluations and performance reviews.
Guest Experience & Customer Service:
· Ensure that all guests have a safe, enjoyable, and memorable experience.
· Respond to guest feedback and complaints professionally and promptly.
· Champion new ideas and improvements to enhance the customer journey.
Business & Financial Management:
· Develop and manage the park’s annual budget, including revenue goals and cost control measures.
· Produce a daily performance report to directors and stakeholders
· Oversee revenue outlet.
· Manage all aspects of inventory operations.
· Ensure proper control and utilization of company assets.
· Oversee cash management within departments.
· Negotiate contracts with vendors to secure favorable terms.
· Monitor KPIs and financial performance and implement corrective action when necessary.
· Oversee procurement, inventory, and vendor relationships.
Marketing & Business Development:
· Collaborate with marketing teams to drive local and international visitation.
· Develop partnerships with tour operators, hotels, and online platforms.
· Create and support initiatives to grow brand visibility and customer engagement.
· Organize special events.