RESPONSIBILITIES:

• Manage and provide direct oversight of the operations at Options Ink
• Receive and process customer orders accurately and in a timely manner
• Prepare and provide customer quotes and pricing for orders
• Maintain a working knowledge of production processes sufficient to support production scheduling and quality control
• Hire and effectively train Options Ink staff
• Organize and oversee the work and schedules of Options Ink staff
• Identify opportunities for process and operational management improvements and implement new systems
• Report progress to senior management and work with them to improve operations and procedures
• Develop and maintain operations systems for proper product and chemical handling, storage, and inventory control in accordance with applicable safety standards
• Ensure staff are trained on and follow proper safety procedures for handling and storing chemicals and materials used in production
• Evaluate and update policies and procedures to increase operation efficiency
• Ensure all financials are accounted for and coordinate with the finance department when necessary
• Improve customer service and satisfaction through policy and procedural changes
• Implement a comprehensive strategy aimed at increasing the number of clients
• Maintain knowledge by attending professional and technical educational seminars and workshops; review publications; establish professional and personal networks within the industry
• Identify Requests for Proposals and submit proposals for additional business opportunities for Options Ink as well as spreading awareness of the services offered by Options Ink
• Maintain and grow Options Ink's social media presence and represent the business through community involvement and outreach to market services and increase brand awareness
• Handle customer inquiries and complaints; ensure all complaints are resolved timely and with customer satisfaction
• Manage relationships with vendors and customers
• Participate in the planning and execution of events
• Act as a liaison with staff, suppliers, and clients
• Conduct performance evaluations that are timely and constructive
• Handle discipline and termination of employees in conjunction with the HR department as needed and in accordance with company policy

SKILLS AND QUALIFICATIONS:

• Proven organizational skills and the ability to maintain precise records
• Knowledge of productivity tools, including Microsoft Office Suite
• Excellent verbal and written communication and interpersonal skills
• Excellent analytical, decision making, and problem solving skills
• Working knowledge of production processes and quality control practices
• Experience with order processing and preparing customer quotes/pricing
• Knowledge of proper handling, storage, and safety protocols for chemicals and production materials

Education and Experience Requirements:

• Bachelor's degree in Business Administration, Operations Management, or related field preferred; equivalent combination of education and experience considered
• Minimum of 3-5 years of experience in operations management, preferably within a printing, design, or production environment
• Experience with shipping and receiving operations
• Prior supervisory or staff management experience required
• Experience with order processing, customer quoting/pricing, and production scheduling
• Proficient in Microsoft Office Suite (Access, Word, Excel, Outlook, PowerPoint, Teams)

• Employer paid Short- and Long-Term Disability, Life Insurance
• Full Health & Medical benefits (Dental, Health, Vision)
• 401k Retirement Plan, HSA, FSA
• Paid Holidays, PTO + More