Operations Manager (McKinley) | Onsite
Work Setup: Onsite (McKinley, Taguig)
Job Summary:
Operations Manager brings visionary, hands-on leadership to CE support, driving scalable delivery, nurturing leadership talent, and ensuring consistently outstanding service. This pivotal role expertly manages end-to-end operations while perfectly syncing people strategies with client objectives.
Key Responsibilities:
- Lead vibrant CE teams and Assistant Managers across Tier 1-3 operations, motivating excellence at every level.
- Oversee and elevate key performance indicators including SLAs, CSAT, quality, cost, and team development.
- Champion innovative operational strategies, fueling continuous improvement and enhanced efficiency throughout.
- Act as the senior escalation point, confidently handling critical operational, client, or delivery challenges.
- Collaborate closely with senior leaders in Recruitment, HR, Workforce, QA, and Product to align objectives and amplify impact.
- Cultivate leadership growth and succession planning to build a resilient, future-ready CE operations team.
Qualifications:
- Bachelor’s degree
- Minimum 24 months experience as an Operations Manager or equivalent.
- Demonstrated success in leading large BPO teams through multiple leadership layers.
- Expertise in driving performance management, ensuring robust governance, and delivering exceptional service quality.
Core Competencies:
- Driving visionary leadership and flawless execution
- Seamlessly collaborating with cross-functional stakeholders
- Harnessing business insights through performance analytics
- Expertly navigating change and mitigating risks
As published by workable
First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter, How did you know about this position?, How many months of BPO experience do you have?, Please indicate the exact number of BPO experience you have in months (i.e. 36). If not applicable, indicate 1., Based on your prior BPO experience, please select ALL lines of businesses that you've already supported below. For those without experience, please select N/A., What is your highest educational attainment?, What course/s did you take up in college and/or in TESDA? List down all that applies (i.e. BS Accountancy, Manufacturing). If you did not reach college or take a TESDA course, kindly indicate N/A., Which location are you residing in? (City of Residence), Which location do you prefer working in?, When is the soonest you are available to start working?, How much was your last monthly compensation package (in PESO)? (i.e. 16000), How much is your expected salary (in PESO)? (i.e. 18000), What time between Mondays to Fridays, 9am to 5pm, are you available for a phone call?