Operations Manager
A Community’s Operations Manager: is responsible for planning and implementing meaningful activities and programs that promote the creative, spiritual, social, and intellectual well being of Residents; and markets the Community to prospective Residents pursuant to the Community’s Sales and Marketing Plan.
Duties & Responsibilities:
1. collaborates with all Team Members to build spontaneity and meaningful interaction between and among Residents, Team Members, and visitors;
2. oversees publication of Community newsletters, calendars, and Life Enrichment event advertisements;
3. collaborates with the Executive Director to manage their Community’s social media pages;
4. collaborates with the Executive Director to implement and, if necessary, adjust their Community’s census targets;
5. maintains accurate records of all communication with prospective Residents using their Community’s customer relationship management (CRM) Software;
6. participates in interviewing and hiring Team Members, and oversees the training, supervision, and scheduling of Life Enrichment Department Team Members;
7. collaborates with ownership, the corporate team of their Community’s third-party management company, and the Executive Director to develop operational budgets for the Life Enrichment Department;
8. monitors compliance with the Life Enrichment Department’s budget;
9. develops their Community’s life enrichment programs in collaboration and coordination with other Department Directors;
10. collaborates with the Assistant Executive Director to obtain Resident input on current programming;
11. participates in and attends senior care related industry conferences, organizations, and other programs relevant to programming for seniors; and
12. performs other duties as assigned by the Executive Director.
Benefits:
- 401(k)
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance