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Mitie

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Operations Manager

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Operations Manager

Covering a portfolio of retail and corporate clients throughout the Sussex region.

Job objectives and responsibilitiesOperational contract compliance in line with the KPI's, AI's and SOPDevelopment and maintenance of customer / staff relationshipsCompliance to all business processes and improvementEnsuring best service for the customerHR accountabilityP&L controlDuty Manager responsibilities on rotationUtilising company support functions where appropriate and required



Main dutiesAdherence to Agreed Procedures, BCP and ERPAct as the direct point of contact for the client in the absence of the Security Manager or Deputy Security ManagerControl of site operational team including scheduling shfts and ensuring full coverageHR people management experienceEnsuring all contractual and additional work are fully staffed with the correct trained personnel. Supporting the Regional Management Team.Ensuring compliance to Mitie...
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