Operations Manager, Naples

POSITION OVERVIEW
The Operations Manager will be responsible for the management of the warehouse as it relates to order processing and slab management, as well as additional functions related to inner/outer company transfers and general trucking logistics.

This role reports directly to the Branch Manager and is a role accountable to operational execution on all processes and procedures. The Operations Trainee has a clear outline of measurable operational tasks and procedures to ensure all daily tasks are being met with the outcome of creating a great customer experience.

JOB RESPONSIBILITIES:

• Support a safety-first culture by role modeling safety.
• Accountable for executing all daily operational task and activities accurately as an individual, along with being accountable for the operational execution of the warehouse team to successfully process and load daily deliveries.
• Daily, weekly and monthly execution and follow up of operational task and procedures in the below areas:

• Delivery Execution through proactive execution of IMS delivery tab
• Effective, efficient execution of delivery routes to support a great customer experience while maintaining cost effectiveness.
• Execution and accountability of the cut slab processing and inventory integrity of the cut slab program.
• Execution and accountability of the return slab process and procedure.

• Execution of the damaged material identification in IMS, photo upload of damaged material to server for web photo to support accuracy and sell through of slabs
• Execution and accountability for effective communication to all levels of the company to execute operational efficiencies: This includes direct

communication to branch management, customer service, warehouse personnel and inside / outside sales teams.

• Engage in daily/weekly activities focused around training warehouse employees, and the development of business operations leading to a seamless operation every day.
• Manage the inventory processes on both inbound and outbound material to include taking full accountability of execution of all transfer delivery and inbound transfer inventory.
• Support selling process by both inputting purchase requests and scheduling material delivery along with real time delivery confirmation execution.
• Executes and supports the rotational monthly schedule in working extended daily shifts, evenings, and rotational Saturdays when needed to support branch operations and sales.
• In balancing branch operations of opening and closing shift, the operational trainee will be able to support opening and closing the branch operation in rotation with other members of the management team.

Qualifications and desired attributes:

• Bachelor’s degree in Business management or equivalent; or 3 years’ industry experience
• Must be available to work +40 hours as needed based on business / customer demands including nights and weekends.
• Must be able to accept and provide straight forward feedback to build alignment with management to support a transparent business environment.
• Positive attitude, great energy and interpersonal skills.
• High level of integrity, trustworthy, and support confidentiality of branch / company information.
• Ability to participate in and lead critical conversation in support to improving operational excellence of the branch operations.
• Goal oriented and able to lead as an individual process / procedure expert to achieve a common goal and a great customer experience.
• Competitive drive and ambitious personality to challenge him/ herself to a higher level of performance.

WORK ENVIROMENT/PHYSICAL DEMANDS:

• Ability to work inside and outside in both climate controlled and non-climate-controlled environments.
• Ability to work a demanding schedule to support operational execution of the branch business that leads to a great customer experience.
• Safely lift up to 50 lbs.
• Operate power equipment such as forklift, overhead crane, lift crane, pallet jack
• Execute great customer experience through listening intently, making sound business decisions and responding quickly to customer concerns

EEO
At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position that requires overtime as business needs dictate.

OTHER DUTIES
Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

PRIVACY NOTICE
We value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process, we require your explicit consent to collect, store, and process your personal information, including but not limited to your resume, contact details, professional experience, and other relevant data.

This data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.

By submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at recruitment@crhomeusa.com.