Operations Manager

NIKA is hiring for an Operations Manager to support the Defense Health Agency’s (DHA) Portfolio Business Integration (PBI) Division in San Antonio, TX. The role will sit at the NIKA San Antonio Office.

Named a Top Workplace by the Washington Post, NIKA is a well-established company that is focused on growth within an entrepreneurial environment. We work with governments to operate and manage their real property. Our operations management, engineering, and project management services provide our customers with value and expertise to ensure operational readiness for complex and mission-critical facilities. NIKA benefits include PTO, holidays, medical/dental/vision insurance, 401k matching, and an understanding of work/life balance.

Job Description:

The Contract Operations Manager’s primary role is to organize and coordinate projects within contract as assigned. This role will also be to oversee project progress within overall program/contract objectives

• Developing evaluation methods to assess program and project strengths and identify areas for improvement.
• Ensure daily program and project operations support the contract deliverables.
• Minimize and deconflict incompatibilities and ensure standardized products.
• Plan and assist in developing collaboration tools in SharePoint Online (SPO), EAS, MS TEAMS, FROID and web-based interface IT systems such as: FMIS and M2.
• Manage map workflow processes and build functions within SharePoint Online sites to gain efficiencies in horizontal and vertical communications. Assist in coordination, planning, development, testing, and implementation of FE web sites along with site integrations.
• Ensure DHA FE developed SharePoint Online and Connect.gov site templates are standardized and assist in the development of new templates.
• Manage the current FE SharePoint Online Ticket System to include processing, tracking, and closing trouble tickets, creating performance metric reports, and updating documentation.
• Ensure program and project initiatives maintain a support to ensure timely completion.
• Establish Plan of Action and Milestones (POAM) for data quality management for PBI to ensure key strategies and best practices for effective data quality management.
• Organizing taskers and projects in accordance with the mission and goals of the organization.
• Propose new projects to support the strategic direction of the organization.

• Bachelor’s degree in healthcare administration, healthcare science, healthcare management, data science, mathematics, computer science or related field, and/or 8 years’ experience with in MHS with in managing programs/projects like the areas identified for this role or government approved resume.
• 2+ years’ previous experience in program management, project management, administration, or related field
• Two (2) years’ experience developing and deploying facilities and clinical/operational performance metrics, or government approved resume.
• One (1) year experience software management and data retrieval.
• Possess an active favorable NACI or can obtain a NACI.
• Project Management Professional certification.
• Lean Six Sigma certification/training/certification preferred
• Must be US Citizen