Operations Manager - Niseko

We are looking for a hands-on Operations Manager to lead the successful opening and day-to-day operations of Hotel101 Niseko.

This role is ideal for a professional who embodies warmth and hospitality, and who can bring that unique brand of service to a global audience. The successful candidate must have pre-opening experience with a strong foundation in housekeeping operations.

Responsibilities

• Lead the pre-opening setup of Hotel101 Niseko, ensuring all operational systems, staffing, and standards are in place before launch.
• Oversee daily hotel operations, maintaining the highest standards of cleanliness, efficiency, and guest satisfaction.
• Ensure the distinct Filipino brand of hospitality is felt across all guest touchpoints.
• Recruit, train, and mentor staff, fostering a culture of service excellence, accountability, and teamwork.
• Implement and monitor operational strategies that optimize efficiency and profitability.
• Oversee housekeeping operations directly, ensuring consistent cleanliness and comfort aligned with Hotel101 brand standards.
• Manage budgets, operational costs, and financial performance to meet company targets.
• Collaborate with sales, marketing, and corporate support teams to ensure seamless brand alignment.
• Ensure compliance with Japanese health, safety, and hospitality regulations.
• Champion the integration of Hotel101’s tech-enabled systems to improve guest experience and streamline operations.

Requirements

• Minimum of 5 years in hotel operations, including pre-opening experience.
• Strong firsthand housekeeping background with a track record of maintaining world-class standards.
• Experience in budget/economy hotels, fast-food chains, or franchise-style operations preferred.
• Strong leadership and people-management skills, with the ability to motivate multicultural teams.
• Excellent communication skills in English; Japanese language skills are a plus.
• Financial management and operational reporting experience.
• Must be willing to be based in Niseko and flexible with assignments in the pre-opening and opening phases.
• Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred).