Operations Manager

On behalf of our client, we are a seeking an experienced Operations Manager to lead and coordinate the day-to-day operations of all their stores across Cyprus, making sure every location runs consistently, efficiently and to a high standard, while also acting as the senior point of contact for resolving complex and sensitive cases involving our key accounts.

Key Responsibilities:

• Oversee the daily operations of all stores in Cyprus and keep standards consistent.

• Manage and support store managers and their teams.

• Monitor sales, costs, margins and operational KPIs; prepare regular reports and recommend corrective actions.

• Handle difficult cases and complaints from key accounts and resolve them quickly.

• Build and keep good relationships with key accounts.

• Ensure compliance with company policies, health and safety regulations, and Cyprus labour and consumer legislation.

• Identify opportunities to improve processes, reduce costs and increase efficiency.

• Oversee the maintenance, appearance and security of all premises and equipment.

Requirements:

• Bachelor’s degree in Business Administration, Management or a related field (or equivalent experience).

• Previous experience in operations management, ideally in retail or multi-site environments, including 1+ years in a people-management role.

• Strategic and organised, with strong attention to detail

• Strong leadership, decision-making and problem-solving skills.

• Fluency in Greek and English, both written and spoken.

• Proficiency in MS Office and familiarity with POS, inventory or ERP systems.

• Willing to travel between stores across Cyprus; driving licence.