Operations Manager

Location: Fayette County, Kentucky

Position summary

The Parking Operations Manager runs day-to-day parking operations in Lexington, Kentucky, covering on-street metered parking, off-street garages and surface lots, parking enforcement, and facility and equipment maintenance. The role leads frontline supervisors and staff, keeps parking available and safe for residents, businesses and visitors, and protects the revenue the system generates.

Item	Detail
Job title	Parking Operations Manager
Location	Fayette County area
Reports to	General Manager
Direct reports	Enforcement Supervisor, Facilities & Maintenance Supervisor, Garage/Lot Operations Supervisor
Employment type	Full time, exempt
Schedule	Monday–Friday business hours, plus evenings, weekends and special events as needed; on call for emergencies

Essential duties and responsibilities-

High Energy individual is needed to lead and manage a fast-paced operation. Manager can expect to be hands on with learning, be open to leaning new things and be able to hold staff accountable on performance and actions.

On-street operations

• Manage the downtown and neighborhood on-street system: meters, pay stations, mobile-pay zones, loading zones and time-limited spaces.
• Oversee residential permit parking programs, including eligibility, permit issuance and zone changes.
• Monitor occupancy and turnover data; recommend changes to rates, time limits and zone boundaries.
• Coordinate curb-space use with traffic engineering, public works, police and businesses for construction, events, street closures and snow removal.
• Manage temporary meter bagging, and loading-zone permits, and Residential permits

Off-street operations

• Direct daily operations of garages and surface lots, including access control, pay-on-foot and gated equipment, and attendant staffing.
• Manage monthly permit and contract parker programs, waitlists and validation programs.
• Plan and staff special-event parking, including traffic flow, pricing and post-event clearance.
• Oversee third-party operator contracts where applicable, monitoring performance against service standards.
• Ensure accurate revenue collection, cash handling, audit controls and daily reconciliation.

Parking enforcement

• Lead the enforcement team: schedule beats, set performance standards, and ensure fair, consistent and courteous enforcement of local parking ordinances.
• Oversee citation issuance, handheld devices and license plate recognition (LPR) systems.
• Manage booting, towing and impound coordination, and abandoned or scofflaw vehicle procedures.
• Oversee the citation appeals and hearing process and resolve escalated customer complaints.
• Track citation volume, collection rates and compliance trends; recommend ordinance or policy changes.

Maintenance and facilities

• Run preventive and corrective maintenance programs for garages, lots, meters, pay stations, gates, signage, lighting, cameras and striping.
• Conduct regular facility inspections for safety, cleanliness, ADA compliance and structural concerns; coordinate structural condition assessments.
• Manage snow and ice removal, sweeping, power washing and landscaping, using in-house crews or contractors.
• Scope, bid and oversee repair and capital projects, such as garage restoration, lighting upgrades and equipment replacement.
• Manage equipment inventory, spare parts and vendor warranties.

Leadership and administration

• Hire, train, schedule, coach and evaluate supervisors and frontline staff; foster a customer-service culture.
• Develop and manage the operations budget; track expenses and revenue against targets.
• Write and maintain standard operating procedures, safety programs and emergency response plans.
• Prepare monthly reports on occupancy, revenue, citations, maintenance and staffing for leadership and the board.
• Evaluate and implement parking technology, such as mobile payment, LPR, occupancy sensors and permit software.
• Represent the organization at community meetings and with businesses, neighborhood associations and city departments.
• Perform other related duties as assigned.

Compensation and benefits

Salary range: $50,000-60,000 DOE per year, depending on experience. Bonus potentials each year

Benefits: health, dental and vision insurance; retirement plan; paid time off and holidays; professional development and certification support.