Operations Manager

About the Role

The Operations Manager is responsible for overseeing operational performance in their assigned market. This individual leads warehouse and refurbishment operations, ensures compliance with R2 and NAID standards, manages inventory, and directs staff to achieve financial and mission-driven goals. The role blends expertise in warehouse and tech refurbishment operations, e-waste and R2/NAID compliance, vendor coordination, and internal staff development. The goal is to maximize efficiency, ensure compliance, meet P&L targets, and scale sustainable impact through consistent systems and leadership.

Key Responsibilities

Market Oversight

• Serve as the primary operations leader for the local market, overseeing warehouse, refurbishment, retail, surplus, and logistics activities.
• Align local operations with national objectives and SOPs developed in coordination with the operations leadership team
• Implement and maintain warehouse, technology, and e-waste management procedures.
• Ensure consistent execution of organizational policies, certifications, and standards (R2, NAID, ISO, DOT).

Operational Leadership

• Lead local staff to achieve KPIs for device reuse, inventory throughput, e-waste management, and facility performance.
• Maintain P&L accountability for the market, including e-waste commodity revenue, computer refurbishment, and surplus/e-commerce sales.
• Champion strategies that increase device reuse, improve intake sorting, and reduce unnecessary recycling.
• Monitor performance metrics and proactively identify opportunities for improvement.
• Ensure inventory is efficiently processed, stocked, and distributed through appropriate sales channels.
• Coordinate with the Community Impact team to fulfill bulk orders, events, and client distributions.
• Partner with Enterprise Partnerships to ensure readiness for client pickups, accurate logging, and timely processing.
• Monitor downstream vendor compliance, settlements, and environmental certifications.

Vendor Management & Supply Chain

• Manage local vendor relationships, including recyclers, supply vendors, freight/logistics providers, and facility service partners.
• Ensure vendors meet compliance standards and service expectations.
• Oversee procurement and maintain availability of operational supplies (PPE, packaging, repair parts, cleaning materials).
• Support cost-saving initiatives through accurate purchasing and efficient vendor coordination.

Facility Safety & Compliance

• Maintain cleanliness, safety, and organization across all facility spaces.
• Conduct monthly facility inspections and maintain equipment through preventative maintenance schedules.
• Oversee internal audits, certifications, and compliance documentation.
• Ensure DOT standards are met for transportation and all NAID chain-of-custody requirements are upheld.
• Enforce safety culture by leading training, documenting incidents, and implementing corrective actions.

People & Performance Management

• Directly supervise warehouse associates, technicians, drivers, and volunteers.
• Provide coaching, performance reviews, and accountability for meeting KPIs and revenue targets.
• Lead onboarding and training of new staff and provide ongoing development opportunities.
• Hold regular team meetings and daily huddles to reinforce expectations, provide updates, and resolve challenges.
• Partner with HR and national leadership on performance management and staff accountability.

Volunteer & Community Workgroup Integration

• Integrate volunteer labor and workgroups into daily operations (target: ~30% of labor where applicable).
• Provide systems, training, and supervision to ensure high-quality output from volunteers.
• Conduct QA checks on all work produced by volunteers and community partners.
• Participate in quarterly inventory counts and month-end close processes.
• Support cross-market collaboration when requested by national leadership.
• Other duties as requested.