Operations Manager

Operations Manager – Residential HVAC | $90K–$110K + Bonus

Location: Fort Walton Beach, FL

Pay: $90,000–$110,000 annually + Performance Bonus

Job Type: Full-Time | In-Person

Join an Award-Winning Team

At Peaden Air Conditioning, Plumbing & Electrical, we've proudly served the Florida Panhandle and Lower Alabama since 1969. Recognized as a Best Place to Work and Best of Bay winner, we're known for exceptional customer service, strong teams, and career growth.

We're hiring experienced Operations Managers with a strong background in residential HVAC to lead high-performing service and installation teams, develop technicians, and drive operational success.

Now hiring in Fort Walton Beach, Panama City, and Pensacola, FL. Candidates interested in any of these locations are encouraged to apply.

If you're an HVAC leader who knows how to develop people, improve performance, and drive business growth, we want to hear from you!

What We Offer

• $90,000–$110,000 Annual Base Salary

• Performance-Based Bonus Opportunities

• Company Vehicle & Fuel Card

• Medical, Dental & Vision Insurance

• Company-Paid Life & Long-Term Disability Insurance

• 401(k) with Company Match

• Paid Time Off Starting Day One & Paid Holidays

• Paid Parental Leave

• Company-Provided Technology

• Leadership Development & Advancement Opportunities

What You'll Do

• Lead and develop residential HVAC service technicians, installers, supervisors, and frontline leaders.

• Oversee daily HVAC service and installation operations to ensure quality, efficiency, and profitability.

• Drive revenue, operational performance, and department growth.

• Monitor and improve KPIs, including average ticket, conversion rates, technician productivity, and customer satisfaction.

• Conduct ride-alongs, performance reviews, team meetings, and technical development initiatives.

• Partner with dispatch to optimize scheduling, technician utilization, and customer experience.

• Recruit, train, and retain skilled HVAC professionals while developing future leaders.

• Establish accountability, resolve operational challenges, and improve team performance.

• Support plumbing and electrical operations as business needs require.

• Maintain high standards for safety, workmanship, and customer service.

What We're Looking For

• Proven management or operational leadership experience required.

• Residential HVAC service or installation management experience strongly preferred.

• Strong understanding of HVAC field operations, technician performance, and service delivery.

• Experience managing revenue goals, profitability, KPIs, and team performance.

• Demonstrated success coaching technicians and developing high-performing teams.

• Strong leadership, communication, and problem-solving skills.

• Plumbing, electrical, or broader residential home services leadership experience considered.

• ServiceTitan or similar field service software experience preferred.

• Valid driver's license with acceptable driving record.

• Ability to complete required pre-employment screening.

Build Your Future With Peaden

At Peaden, we invest in leaders who take ownership, develop strong teams, and deliver results. This position offers the opportunity to make a real impact while growing toward General Manager or senior operational leadership roles.

Ready to lead a winning HVAC team? Apply today!

Hiring Locations: Fort Walton Beach | Panama City | Pensacola, FL

Equal Employment Opportunity

Peaden is an Equal Opportunity Employer. We consider qualified applicants without regard to any status protected by applicable law.

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