OPERATIONS MANAGER

Description:

The Operations Manager is responsible for overseeing the daily management, performance, and administration of parking operations across one or more assets, which may include commercial garages, surface lots, on-street parking, and municipal facilities. This role focuses on operational efficiency, revenue optimization, customer experience, and compliance with applicable policies and regulations.

Key Responsibilities:

Operations Management:

• Oversee day-to-day operations across one or more parking assets, ensuring consistency, efficiency, and high service standards.

• Implement and maintain operational policies, procedures, and best practices across all facility types.

• Coordinate site operations including access control, traffic flow, maintenance coordination, and overall facility presentation.

Revenue Optimization:

• Develop and execute pricing strategies, rate structures, and revenue programs aligned with market conditions and asset goals.

• Monitor revenue performance, payment compliance, and operational data to identify trends and opportunities for improvement.

• Collaborate with internal and external stakeholders to maximize utilization and financial performance.

Technology & Systems:

• Oversee implementation and management of parking technologies including PARCS systems, LPR, mobile payment platforms, and digital integrations.

• Ensure systems are functioning effectively and are optimized for both operational efficiency and customer convenience.

• Evaluate and recommend new technologies to improve operations and reporting capabilities.

Compliance & Risk Management:

• Ensure compliance with all applicable policies, regulations, contracts, and agreements.

• Conduct regular audits and inspections of facilities, equipment, and processes.

• Identify operational risks and implement corrective actions as needed.

Customer Experience & Stakeholder Engagement:

• Maintain a high standard of customer service across all locations.

• Address escalated customer concerns and ensure timely resolution.

• Collaborate with property owners, municipalities, tenants, and partners to align operational goals and expectations.

Team Leadership:

• Recruit, train, and manage staff including supervisors, attendants, enforcement personnel, and maintenance teams.

• Establish performance expectations and provide coaching, feedback, and development opportunities.

• Ensure proper staffing levels, scheduling, and accountability across all locations.