Operations Manager
Company Summary
Priority Waste is a fast-growing, technology-driven waste and recycling company that's transforming the industry through innovative solutions and exceptional customer service! Since launching in 2018, we've expanded rapidly across multiple states.
We're excited to be launching new operations in the Grand Rapids, Holland, and New Hudson areas and are looking for the first Operations Manager to join our growing team! This is a unique opportunity to help build a new market from the ground up while joining a company that values teamwork, safety, and career growth!
At Priority Waste, we serve both municipal solid waste and construction & demolition customers through a diversified business model, backed by industry-leading technology and a commitment to doing things differently! If you're looking to be part of an exciting expansion with a company that's investing in its people and its future, we'd love to have you on board!
Job Purpose
The Operations Manager is responsible for planning, organizing, and directing daily operations while ensuring safety, service quality, productivity, and employee engagement. This position provides leadership to frontline personnel, manages route execution, and partners with cross-functional teams to support operational objectives and customer commitments.
Duties and Responsibilities
- Managing and directing field operations
- Developing and ensuring continuous improvement of processes, systems, and procedures in areas including productions, quality assurance, and workflow
- Coordinating operational needs with the Maintenance Team
- Working with Human Resources to interview, hire, and retain employees
- Coaching, training, mentoring, and overseeing employees
- Managing and resolving customer issues as needed
- Examining completed work to ensure that services are provided in accordance with the high standards set by the company
- Ensuring compliance with local, state, and federal regulations, statues, ordinances, and permit conditions as they relate to waste operations
- Monitoring Driver and Laborer time and attendance, minimizing overtime and ensuring Drivers operate within regulations
- Working closely with Safety Team to ensure a safe work environment and safe practices
- Ensuring DOT compliance (physicals, drug tests, medical certifications, etc.)
- Responsible for managing the Assistant Operations Manager
- Ensure drivers in training are certified for operation