Operations Manager

Manage Cleaners, Customer Sites and Quality Control

Job Title: Operations Manager – Janitorial Services

Hours: 3pm-11pm M-F with flexibility and occasional weekend work. This is a full time, 8 hour/night salaried position.

Position Overview:

The Operations Manager is responsible for overseeing nightly operations across customer sites, managing cleaning staff, maintaining strong customer relationships, and ensuring service quality standards are consistently met. A significant portion of this role involves filling in for cleaners who call off, training new staff, and performing hands-on cleaning duties as required. This position requires a strong work ethic, excellent leadership skills, and the ability to balance administrative responsibilities with hands-on cleaning work.

Key Responsibilities:

• Site Supervision & Customer Relations:
• Oversee janitorial operations at multiple customer sites to ensure services meet contractual agreements and quality standards.
• Maintain regular communication with customers, address concerns promptly, and foster strong, long-term client relationships.
• Conduct regular site inspections to assess cleanliness and adherence to company standards.
• Staff Management:
• Supervise, train, and mentor janitorial staff, ensuring they understand their roles and responsibilities.
• Conduct training sessions for new hires to uphold quality cleaning practices and safety protocols.
• Manage employee schedules, assign tasks, and coordinate shifts to ensure proper coverage at all customer sites.
• Step in and perform cleaning duties when staff members call off to ensure continuous service delivery.
• Hands-On Cleaning Duties:
• Fill in as a cleaner when necessary, performing general cleaning tasks such as sweeping, mopping, dusting, vacuuming, and sanitizing surfaces.
• Assist staff with cleaning larger or more demanding jobs to ensure customer satisfaction.
• Operational Efficiency:
• Monitor and manage supplies, inventory, and equipment to ensure all sites are stocked and prepared for daily cleaning.
• Implement and enforce cleaning standards, safety guidelines, and company policies.
• Identify areas for improvement and recommend operational efficiencies to enhance service delivery.

Qualifications:

• Previous experience in janitorial services, facilities management, or a related field is preferred
• Proven experience supervising or managing teams, with strong leadership and people management skills.
• Ability and willingness to perform physical cleaning duties as a core component of the role.
• Excellent communication and problem-solving abilities for handling customer and staff concerns.
• Strong organizational skills to manage schedules, sites, and inventory effectively.
• Valid driver’s license and reliable transportation for travel between customer sites.

Work Environment:

• This position requires frequent travel between customer locations.
• Significant physical activity, including lifting, bending, and cleaning, is required.
• Work hours will vary and may include early mornings, evenings, or weekends as needed to meet operational demands.

Compensation & Benefits:

• Competitive salary based on experience.
• Company-provided cleaning supplies, equipment, and fuel reimbursement.
• Opportunities for career growth within the organization.
• Access to company vehicles