Operations Manager

As a Operations Manager at RHG Hotel Group, you are the orchestrator of exceptional experiences. Your role goes beyond executing the masterplan; it's about balancing strategic focus on guest experience, revenue generation, and achieving commercial results.

• Participate in the development and implementation of business strategies for the hotel which are aligned with the Radisson Hotel Group and Radisson Collection's overall mission, vision values and strategies.
• Participates in the development of the hotel's business strategies
• Monitors status regularly and adjusts strategies as appropriate
• Develops the annual budget in conjunction with the Executive Committee
• Participates in the development of annual marketing, sales and yield management plans and strategies.
• Continually improve hotel operations and adheres to the hotel brand standards.
• Directs hotel operations in accordance with Radisson and the hotel's standards of operations
• Develops, implements and maintains operating procedures and standards that support employees in their effort to deliver Yes I Can! service and teamwork.
• Analysis business results on a regular and takes actions to improve results as appropriate
• Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost-effective basis.
• Sets objectives for each department and supervises the department manager
• Implements the approved budget, monitors revenue sand costs on a daily basis and takes corrective action
• Control costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control and other expense management systems.

Qualities We Seek in our Operations Managers:

• Minimum of five years' work experience in hotel management
• Experience managing brand standards
• Experience managing owner relationships
• Able to resolve conflicts guests, supervisors and employees
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork.
• Strong verbal communication skills
• Knowledge of hotel operations including, preparation of business plans, budget forecasting, quality assurance program, hospitality law and long-range planning.
• Experience in a similar position is beneficial but not essential.

Ready to say, 'Yes I Can!'? Join us in making every moment matter at Radisson Collection Hotel Cape Town.