Operations Manager
- Building and maintaining strong relationships with clients, understanding their needs, and serving as the primary point of contact for account-related inquiries and concerns.
- Collaborating with sales and business development teams to identify growth opportunities within the client accounts and propose value-added logistics solutions.
- Coordinating all aspects of operations and collaborating with internal teams to ensure timely and efficient delivery of goods and services.
- Conducting regular performance reviews and implementing corrective actions.
- Proactively identifying areas for improvement and implementing process enhancements to enhance client satisfaction.
- Ensuring contract compliance and addressing any contract-related issues or changes.
- Collaborating with finance teams for contract reviews and amendments.
- Investigating and resolving operational problems, escalations, and service failures. Collaborating with cross-functional teams to identify root causes and implement corrective action.
- Presenting performance reports and conducting regular business reviews.
- Implementing best practices, automation, and technology solutions to enhance operational effectiveness and customer satisfaction.
- Identifying process bottlenecks, implementing process improvements, and optimising workflows to achieve operational excellence.
- Ensure optimal employees work performance with needed competencies to achieve business results.
- Ensure employees’ grievances are addressed.
- Ensure work conflicts are cordially resolved.