Operations Manager

Key Responsibilities

• Manage the day-to-day operations and service delivery of the TPRB team;
• Oversee third-party risk assessments, due diligence, ongoing monitoring and periodic reviews;
• Ensure assessments are completed accurately and within agreed timelines and service standards;
• Monitor operational KPIs, workload, quality, backlogs and escalations;
• Ensure TPRB processes and controls are aligned with applicable regulatory and industry requirements;
• Keep abreast of developments relating to third-party risk, outsourcing, technology risk and operational resilience;
• Manage operational issues, risk exceptions and remediation follow-ups;
• Work closely with clients, Risk, Compliance and other stakeholders on third-party risk matters;
• Lead, coach and develop the operations team;
• Drive process improvements, standardization and automation to improve efficiency and service quality;
• Prepare management reporting on operational performance, risks and key issues.

Requirements

• Degree in Business, Finance, Risk Management, Information Systems or a related discipline;
• Relevant experience in third-party/vendor risk management, operational risk, outsourcing risk, technology risk or risk operations, preferably within financial services;
• Good understanding of the third-party risk lifecycle, including due diligence, risk assessment, monitoring and remediation;
• Familiarity with relevant financial services regulatory requirements and industry standards, including MAS requirements where applicable;
• Prior experience managing a team and operational service delivery;
• Strong analytical, problem-solving and stakeholder management skills;
• Experience with TPRM/GRC systems or risk management platforms would be advantageous.