Operations Manager S (38807)

Job Summary

The Operations Manager will supervise daily branch operations while planning, scheduling, and directing branch personnel to ensure customer satisfaction, increase revenue and drive productivity.

Key Responsibilities

• Provides operational leadership for areas of the branch including; Inventory Management, Loss Prevention, Risk Management, Customer Service, Order Management and Training / Development
• Monitors/drives operational efficiencies and is accountable for key operational metrics
• Plans and supports sales and marketing activities
• Equips sales with the information, tools, and learning to drive sales effectiveness
• Communicates regularly and partners with Branch Manager and corporate office teams
• Provides information regularly to corporate management
• Participates in development and design of process improvements
• Participates in refinement and analysis of current operational policies and procedures
• Monitors branch operating expenses such as stationery expenditures and freight costs Conducts branch quality meetings to communicate information and resolve problems
• Assists with requests relating to inventory management, scheduling, recalls, service problems, procurement of supplies, etc.
• Maintains the highest standard of quality and safety for branch personnel
• Stays current and is responsible for implementing applicable safety regulations at the branch location
• Performs other tasks as required

Qualifications (Knowledge/Skills/Abilities/Experience)

• Minimum of 5 years of Operational Experience
• Minimum of 3 years managerial experience
• Experience in development of operational procedures and programs
• Detail orientation; ability to review and assess details quickly
• Excellent interpersonal communication skills both in-person and on the phone
• Numbers Oriented; Profit and Loss Statement management experience required
• Solution Oriented; able to determine solution for multiple levels of the business
• Ability to effectively manage one's own time and the time of others
• Ability to demonstrate teamwork, leadership and flexibility
• Strong written and verbal communication skills
• Must be able to work in fast paced environment
• Experience with JD Edwards software a plus

Physical requirements

• Stand, use hands, and reach with hands and arms
• Walk, stoop, kneel, crouch, or crawl
• Sit, climb or balance
• Lift and/or move up to 110 pounds. Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focus
• Exposure to moving mechanical parts
• Occasionally exposed to fumes or airborne particles
• May be exposed to a wide range of temperatures
• The noise level is usually loud
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions