Operations Manager - Sales Management

You will support sales operations across key markets by monitoring performance, maintaining reports and dashboards, identifying process gaps, and coordinating follow-ups. You will work with internal stakeholders on sales tools, training, communications, records, and strategic commercial projects.

Responsibilities

• Monitor sales associate performance, transactions, pipeline activity, and operational bottlenecks
• Build and maintain dashboards and recurring performance reports
• Analyze sales trends and identify underperformance or process gaps
• Track adoption and effectiveness of internal sales tools, including AI-enabled tools
• Partner with the Sales AI team on data quality, handoffs, reporting needs, and tool improvements
• Coordinate sales training, meetings, follow-ups, and operational communications
• Manage sales-related follow-ups with Legal, Compliance, and internal stakeholders
• Maintain records, action trackers, and status updates across initiatives
• Support commercial and strategic projects led by the Chief of Staff

Requirements

• Experience in sales operations, commercial operations, business operations, analytics, or a similar role
• Strong spreadsheet, dashboarding, and analytical ability
• Ability to work with performance metrics
• Ability to coordinate across distributed teams and multiple functions
• Interest in AI-enabled workflows and willingness to use AI tools for automation and insight generation