Operations Manager - San Antonio Service Department Manager (3179)

OPERATIONS MANAGER — San Antonio Service Department Manager
Clean Scapes is the largest commercial landscaping contractor based in Texas, with locations in Austin, Dallas, San Antonio, Fort Worth, and Houston. Our experts are committed to excellence, offering a variety of services from pre-construction and construction to maintenance, enhancements, arbor, and irrigation. Since our founding in 2005, the passion, reputation, and talent of our team has provided the opportunity to service some of the most prestigious and beautiful properties throughout Texas including the Oracle campus, Q2 Stadium, Omni PGA Frisco Resort, Hemisfair Park, and Waterloo Park.

SUMMARY OF POSITION
As the Operations Manager, you will lead the day-to-day operations of one of Clean Scapes' growing service departments in San Antonio, ensuring exceptional customer service, operational excellence, and team performance across a portfolio of commercial properties. This role combines operations leadership, scheduling, project coordination, client communication, and team development. Success requires more than managing from an office. The right leader enjoys solving problems, building relationships, developing people, and improving systems while partnering closely with field teams to deliver exceptional service.
While experience in this specific trade is certainly valuable, we're equally interested in exceptional operators who have successfully led teams, managed projects, and enjoy learning technical businesses. We'll teach the right person the technical side of the department.

ROLE + RESPONSIBILITIES
Department Leadership

• Lead the day-to-day operations of the department, ensuring projects, repairs, inspections, and preventative maintenance are completed safely, efficiently, and to Clean Scapes' high standard of quality.
• Establish priorities, improve operational efficiency, and ensure the department consistently delivers exceptional service.
• Partner with leadership to support the continued growth and success of the department.
• Team Development
• Recruit, train, mentor, and hold accountable field technicians and administrative staff.
• Foster a culture of teamwork, professionalism, continuous learning, and operational excellence.
• Develop team members through coaching, feedback, and leadership while creating opportunities for long-term growth.

Hands-On Leadership

• Lead from the front by working alongside field teams when appropriate, building trust through action while reinforcing company standards and expectations.
• Support employees through real-time coaching, problem solving, and decision making.

Scheduling & Logistics

• Coordinate department scheduling, inspections, repairs, installations, and service work while
• balancing customer priorities, technician availability, and operational efficiency.
• Ensure work is properly staffed, scheduled, and communicated across the department.
• Proposal Review & Customer Service
• Review proposals and recommendations to ensure accuracy, quality, and clear communication
• with customers.
• Develop strong customer relationships through proactive communication, problem-solving, and
• timely follow-through via phone, email, and in-person meetings.
• Partner with customers to deliver exceptional service and long-term relationships.

Technical & Operational Oversight

• Learn and develop expertise in the department's technical services while partnering with
• experienced team members to ensure work is completed safely and effectively.
• Support field teams by removing obstacles, improving processes, and helping solve complex
• operational challenges.
• Ensure work consistently meets Clean Scapes' standards for quality and customer satisfaction.
• Cross-Functional Collaboration
• Partner closely with Account Managers and other departments to deliver excellent service and
• ensure a seamless customer experience.

Safety & Compliance

• Ensure all department activities comply with company safety policies, licensing requirements,
• and industry best practices.
• Lead by example in promoting a culture of safety and accountability.

Operational Improvement

• Support department initiatives, software adoption, reporting, and process improvements that
• increase efficiency while maintaining exceptional service quality.
• Continuously identify opportunities to improve systems, workflows, communication, and overall
• department performance.