Operations Manager- Scotts Depot WV 3PL

Temco Logistics, a proud subsidiary of The Home Depot, is seeking a detail-oriented and proactive Operations Manager to support our delivery and customer service teams. This role plays a key part in ensuring smooth daily operations, accurate scheduling, and high service standards. If you are organized, a strong communicator, and thrive in a fast‑paced environment, we’d love to hear from you.

Must-Have Skills

• Transportation operations experience

• Routing and dispatching experience

• Warehouse management experience

What You’ll Do

• Monitor daily delivery operations and resolve service exceptions

• Support drivers and customer service teams with real-time troubleshooting

• Train and onboard new team members

• Build, manage, and adjust office and driver schedules

• Order and maintain office supplies

• Prepare delivery manifests and ensure dispatch readiness

• Collaborate with routing and driver managers to optimize performance

• Review payroll and resolve discrepancies

• Process reschedules, cancellations, and customer service exceptions

• Oversee inbound and outbound logistics at 3PL locations

• Track recycling and waste levels and recommend operational improvements

Daily & Weekly Responsibilities

• Track delivery exceptions and ensure timely resolution

• Monitor compliance with check-ins, paperwork, and routing standards

• Review next-day delivery plans and adjust schedules as needed

• Submit nightly operations recap reports

• Attend weekly planning and operations meetings

• Conduct inventory checks and order supplies

Success Metrics

• On-time and complete delivery performance

• Driver satisfaction and engagement scores

• Employee retention and safety compliance

• Labor hours and productivity versus goals

• Fleet damage and repair cost management