Operations Manager - SEA

Job Overview:
Manages SEA Wholesale Operations across Customer orders, dispatches, reporting and back-office data enabling wholesale sales growth, customer trading and increased efficiencies in line with SEA, strategy.
Responsibilities:

Oversee all Wholesale & Customer Operations roles to deliver end to end Customer Operations processes ensuring

• Consistent and effective customer experience across the region / Efficiencies across ways of working with all customers to enable profitability and capacity for sales growth

Responsible for to do end to end management (product master data, system access, sales order, pricing, purchasing, logistics, billing, documentation etc).
Mange and drive delivery of order book to meet regional targets as well as customer needs ensuring exceptional adherence with service level agreements
Create the conditions that deliver a highly competent, energetic, engaged and motivated workforce who are committed and aligned to delivery outcomes
Integral in supporting Head of Wholesale in driving long-term customer trust & reliability as well as sales growth in market by building and maintaining effective relationships externally with key Customers Operations teams
Drive better ways of working and continuously improved net profitability, as well as excellent customer experience, with an innovative and strategic approach to process, systems and servicesleading cross functional & team projects with the ability to influence internal & external stakeholders in line with SEA wholesale strategy
Support the development and maintenance of devices, EDI and IT systems with cross-functional business partners as needed
Oversee delivery of agreed services including customer transaction readiness to ensure the setup and maintenance of customer requirements enables sales growth

Qualifications:

Experience of managing an operations team within a retail or wholesale environment
Project management experience
Significant experience in wholesale customer services & operations
Expert understanding of end-to-end wholesale customer operational processes including Distribution Centre coordination & systems reporting management and analysis
Ability to manage financial dispatch planning with agility and accuracy
Advanced stakeholder management skills, influencing and managing complex internal cross-functional and external relationships
Exceptional planning and organising skills with effective time management, ability to juggle workloads and priorities
Ability to problem solving with a solution orientated approach.
Experience of process development.
Excellent IT skills and competent user of SAP and BW.
Disciplines and Field
Wholesale Operations, customer services