Operations Manager

About iDC Logistics

iDC Logistics, founded in 2004 by logistics industry veterans, is a leading end-to-end logistics company focused on transparency, efficiency, and innovative supply chain solutions. Headquartered in Los Angeles, iDC provides integrated services including freight forwarding, contract logistics, transportation, and distribution management for retailers worldwide.

With expertise across consumer electronics, industrial products, and healthcare industries, iDC Logistics delivers customized logistics solutions through operational excellence, technology-enabled processes, and customer-focused service. Our success is driven by a commitment to customer satisfaction, employee engagement, and continuous innovation.

2nd SHIFT

Position Summary

Plans, organizes and executes all facets of daily activity involving the manufacturing and refurbishing operations, unloading, processing and loading of freight, and all other operations in order to accomplish timely, accurate, safe and cost-effective shipment of goods to customer locations either personally or through a staff of supervisors.

Job Responsibilities

• Ensures Facility housekeeping and the safe and injury-free operation of all activity conducted on a 24/7 basis related to the scheduling, unloading, processing, loading and shipping of freight.
• Oversees customer relationships and the meeting or exceeding of customer expectations in terms of LOS and KPI requirements including the timely, damage free and accurate shipment of goods.
• Plan and implement the efficient utilization of labor in order to achieve budgeted CPU and Units per Hour productivity objectives.
• Forecast staffing, workload and performance results to meet business demands for workload and performance results for area of responsibility.
• Establish standard operational procedures (SOPs) and continuous improvement activities to achieve optimum efficiency and budgeted return on investment (ROI) objectives.
• Develop a highly productive staff of subordinates by actively participating in recruitment, selection, performance management, and reward/recognition programs.
• Provide for the safety and well-being of all subordinate personnel.
• Create and maintain high levels of employee productivity and engagement.
• Meet or exceed customer expectations pertaining to timeliness and quality of service.
• Actively participate in the development of annual operating budgets, capital investment, cost reduction, continuous improvement, and accident prevention programs.
• Demonstrate effective management planning, organizing, communicating, directing, controlling, and innovating skills.
• Effectively resolve customer service problems with timely customer interaction and problem-solving skills.

Minimum Required Qualifications

• Eight years of demonstrated supervisory or managerial experience in a high-volume warehouse, preferably cross dock or transloading, distribution, manufacturing or similar environment.
• Prior experience with the preparation of operating budgets, capital improvement projects, cost reduction initiatives, and productivity improvement plans.
• Excellent interpersonal and communication skills, both verbal and written.
• Demonstrated ability to develop and maintain collaborative relationships among all levels of an organization.
• Computer literacy with MS Office Suite essential; prior experience with Warehouse Management and Yard Management Systems desirable.
• Bachelor’s degree (B.A. / B.S.) from an accredited four-year college or university, or equivalent combination of education and experience.

Skills/Abilities

• Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people.
• Must have strong organizational and time management skills.
• Ability to organize and manage multiple priorities
• Excellent verbal and written communication, planning and organizing skills
• Strong leadership, relationship management, and problem-solving skills
• Multi-tasking with quick pivots from task to task with changing business needs
• Firm execution of projects and process improvement changes
• Productive within a team environment
• Close attention to detail
• Must be able to adapt and flex to a changing environment