Operations Manager

About the role:

The Operations Manager runs day-to-day physical security operations at an assigned client site, so every post is staffed, trained, and performing to contract standards. The role leads all Fusion Specialists at the site, acts as Incident Leader for security incidents and business disruptions, and is the operational subject matter expert for the site's physical security procedures and post orders. The Operations Manager reports to the Senior Manager of Operations.

In this role, your responsibilities will be:

• Directs day-to-day physical security operations at the client site, conducting shift briefings and post inspections so every post is staffed and post orders are followed.
• Manages staffing, scheduling, timekeeping, and payroll approval for the physical security team, closing coverage gaps and keeping labor hours within budget and contract SLAs.
• Leads, coaches, and evaluates Fusion Specialists, including interviewing, onboarding, performance reviews, and corrective action, to build a reliable and accountable team.
• Serves as Incident Leader for security incidents, emergencies, and business disruptions, including first-level after-hours on-call, coordinating response with client stakeholders and first responders to protect people, assets, and reputation.
• Analyzes operational data to track KPIs, SLAs, post coverage, and incident trends, reporting results to the client and SIS leadership and driving corrective action.
• Acts as the primary operational point of contact for the client, leading meetings, special projects, and requests so the client's needs are met on time.
• Writes, reviews, and updates SOPs, post orders, and site security procedures, identifying and reporting process gaps so procedures match how the operation actually runs.
• Tracks training, state guard licensing, and client-required certifications for all team members, ensuring no one works a post without current credentials.
• Performs other related duties as assigned, consistent with the scope and level of this position.