Operations Manager

We are in need of a sharp, professional, detail-oriented, high-energy individual. This person will manage the day-to-day operations and personnel of the office. Reporting directly to the franchise owner, the Operations Manager is a full-time manager of personnel and operations. The right candidate will have a minimum of three years experience in a small to medium size business or have been previously self-employed. Must be willing to work long hours and be able to multi-task.

Responsibilities include (but not limited to):

• Contributes to and leads the business' growth by managing all internal operations including HR and staff management.
• Manages all office personnel. Oversees and is responsible for all reports as assigned by business owner.
• Responsible for development and management of internal revenue growth.
• Manages caregiver recruitment and interviewing process, ensures all background checks are completed and all new hire paperwork is processed. Hires appropriate staff to coordinate orientation and trainings.
• Locates new sources of qualified employees, attends Job Fairs and other recruiting events.
• Partners with franchisee to make decisions on salary changes or terminations.
• Assists office staff with answering telephone calls, providing information to potential clients, solving problems for current clients.
• Visits both clients and caregivers as needed.
• Collect and analyze data in preparation for weekly meetings with the team; including client retention dashboard, client attrition and all sales KPIs.
• Attends local business and industry related networking functions as required.
• Participates in on-call rotation and oversees all on-call duties and responsibilities.
  

• Bachelor's degree and three years related work experience preferred.
• Experience in recruiting or HR on-boarding activities required.
• Demonstrates sales, sales development, and sales management experience.
• Ability to manage responsibilities with an "outside-the-box" mentality to continuously improve workflow.
• Ability to multi-task and handle pressure-filled situations with ease.
• High level of initiative and self-sufficiency in completing tasks accurately and efficiently.
• Exceptional and verifiable customer service skills and experience.
• Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment.
• Proactive problem prevention and issue resolution leadership ability.
• Proficiency in Microsoft Word, Excel, Internet, and Outlook required.
• Ability to maintain confidentiality with sound decision-making skills based upon company policies and philosophy.
  

Must be willing to oversee and take responsibility for operations dictated by demands of business.