Operations Manager
Key Responsibilities:
Operational Management:
- Oversee the efficient and effective daily operations of the food service business.
- Manage food safety, hygiene, and compliance with health regulations.
- Optimize workflow and ensure smooth service operations.
- Assist in planning and execution of advertisements, marketing promotions, events, and roadshows.
Customer Service Excellence:
- Build and maintain strong customer relationships to enhance brand loyalty.
- Handle customer inquiries, complaints, and feedback to ensure satisfaction.
- Implement strategies to improve overall customer experience.
Team Leadership & Training:
- Lead and manage a high-performing team of employees.
- Conduct staff meetings to ensure alignment with company goals and policies.
- Provide training and development programs to enhance team skills and efficiency.
Security & Compliance:
- Ensure all security protocols and procedures are followed.
- Monitor and address any potential security risks within the establishment.
Cross-Functional Support:
- Assist in other operational areas as needed.
- Collaborate with other departments to achieve business goals.
Qualifications & Skills:
- Proven experience in food service management or a similar role.
- Strong leadership and team management abilities.
- Excellent communication and problem-solving skills.
- Knowledge of food safety regulations and industry best practices.
- Ability to work in a fast-paced environment and adapt to changing needs.
- Bachelor’s Degree in Business, Commerce or relevant fields
- Three (3) to five (5) years of leadership and management experience in customer-service-related capacity
- Consistently well-groomed according to the high appearance standards of the salon and the company
- High degree of professionalism in customer service
- Exceptional people skills
- High standards of customer communication skills
- Prior experience in the beauty line preferred
- Ability to stay calm and excellent in handling difficult customers
- Computer literate