Operations Manager-Shopping Mall
Operations Manager is responsible for the smooth day-to-day operation of the shopping mall, ensuring a safe, clean, efficient and customer-focused environment. The role oversees facilities, security, cleaning, contractor performance and tenant operational support while maintaining high service standards across the property.
Key Responsibilities:
- Manage the daily operations of the shopping mall and common areas.
- Oversee cleaning, security, maintenance and other outsourced service providers.
- Ensure all building systems and facilities are operating effectively.
- Maintain compliance with health, safety and emergency procedures.
- Support tenants with operational matters and ensure adherence to mall regulations.
- Coordinate operational requirements for events and peak trading periods.
- Monitor operational budgets, service levels and contractor performance.
- Prepare regular operational reports for management.
Qualifications & Experience:
- Degree or diploma in Facilities, Property or Operations Management (or equivalent experience).
- 5+ years' experience in shopping malls, commercial property, hospitality or a similar environment.
- Strong leadership, organisational and problem-solving skills.
- Experience managing contractors and operational budgets.
- Good knowledge of health & safety and building operations.
Key Competencies:
- Leadership
- Customer service orientation
- Contractor management
- Decision-making
- Attention to detail
- Ability to work under pressure
What We Offer
- The opportunity to be part of a major long-term development project in Mauritius.
- A key operational role with significant responsibility and visibility.
- The opportunity to contribute to the set-up, development and continuous improvement of the shopping centre's operations.
- A dynamic and professional working environment within an established Mauritian group.
- Opportunities for career development and professional growth within the Constance Group.
- A supportive environment that encourages initiative, accountability and continuous improvement.
- The opportunity to work with a diverse range of retailers, tenants, contractors and service providers.
- The chance to build strong expertise in shopping centre operations, facilities, tenant relations, health & safety, security and customer experience.
- The opportunity to work closely with senior management and contribute to the long-term success of a landmark development in the East of Mauritius.
- You will work closely with and report to the Centre Manager, while taking ownership of the day-to-day operational activities of the shopping centre.