Operations Manager (Short-Term Rental / Hospitality)
About Huzzle
At Huzzle, we connect exceptional B2B sales professionals with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you’re hired in-house as a valued member of their team.
About the Company
Luxury short-term rental and hospitality company operating across the United States. They specialize in managing high-end vacation homes and delivering concierge-level guest experiences for both travelers and property owners.
With a strong operational foundation and an expanding portfolio in premium markets such as coastal California, Florida, and Arizona, the company is now scaling its internal team to support continued growth and operational excellence.
Job Type: Full-time
Location: Remote (Global)
Timezone: US (Flexible)
Job Summary
We are hiring a highly organized and proactive Operations Manager with experience in short-term rentals or hospitality to oversee day-to-day operations across a portfolio of luxury properties.
This role is ideal for someone who thrives in a fast-paced, entrepreneurial environment and takes full ownership of operational performance, guest experience, and system improvements.
Key Responsibilities
- Manage daily operations across multiple short-term rental properties
- Oversee cleaners, maintenance staff, and third-party vendors
- Handle guest communication, ensuring rapid response times (<5 minutes during active hours)
- Resolve guest issues efficiently while maintaining a high standard of service
- Coordinate property turnovers, inspections, and readiness
- Develop, document, and improve SOPs and operational systems
- Monitor and optimize operational KPIs including guest satisfaction (target: 4.8+ rating)
- Identify inefficiencies and implement scalable solutions
- Ensure all properties remain fully operational and guest-ready at all times
Requirements
- Proven experience in short-term rental, hospitality, or property management operations
- Strong written and verbal communication skills
- Excellent problem-solving ability under pressure
- Highly organized with strong attention to detail
- Ability to work independently and take full ownership of responsibilities
- Experience managing multiple properties simultaneously
- Familiarity with PMS platforms (e.g., Guesty)
- Experience with tools such as Slack, WhatsApp, Notion, or Asana
- Exposure to dynamic pricing tools (e.g., PriceLabs)
- Experience building SOPs and operational systems
- Basic understanding of revenue management in hospitality
Benefits
💻 Fully Remote: Work from anywhere in South Africa, Philippines, Pakistan, Mexico or Colombia with international teams
🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services
🤝 Peer Community: Connect with high-performing sales professionals in our network
🧭 Ongoing Support: Receive guidance from Huzzle before and after placement
💰 Competitive salary
As published by workable · 14 questions · 3 written answers
Basics
First name, Last name, Email, Phone, Address, Photo, Education, Experience, Resume, Cover letter
Short answers (5)
- What language(s) are you business proficient in?
- How many years of experience do you have in Property Management Operations?
- What are your monthly salary expectations (in your local currency)?
- What were you making in your previous role as a monthly salary? Mention your base and any commissions separately (if applicable). We may ask for previous salary slips to confirm this.
- If you have a LinkedIn profile, please provide the URL below (if you don't have a LinkedIn profile, put N/A)
Pick from a list (6)
- What is your level of proficiency in English?
- Have you directly managed guest communication and issue resolution?
- Do you have experience managing vendor relationships (e.g., cleaners, maintenance teams, or service providers)?
- Have you used any dynamic pricing tools (e.g., PriceLabs)?
- Which of the following timezones are you able to work in?
- How did you hear about this opportunity? (Please note, this has no impact on your application)
Written answers (3)
- Have you managed multiple properties simultaneously? If so, how many properties have you managed simultaneously?
- What tools or systems have you used to manage operations (PMS, task management, communication tools)?
- Which industries have you worked in your sales roles? Were these B2B or B2C? (e.g., Cybersecurity - B2B, Finance - B2C etc.)