Operations Manager
Posted
Escapade Silverstone is not just a place, it's a passion. Born from a love of motorsport, we are a next-generation lifestyle experience, dedicated to celebrating the iconic heritage of Silverstone and the thrill of British and international racing.
With modern trackside short-term accommodation and a performance-led clubhouse to enjoy up-close viewing of top-level racing, dining, and wellness, we have created a space which seamlessly merges hospitality and motorsport in an original way, right on the edge of the Silverstone racetrack.
JOB PURPOSE
JOB PURPOSE
As Operations Manager, you will play a pivotal role in leading our operations team to deliver an extraordinary guest experience. You will be responsible for building and maintaining a culture of excellence, ensuring our team operates efficiently and effectively.
Silverstone is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.
Silverstone is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.
- Revenue awareness and commercial performance across Escapade
- Provide Senior Operational Leadership
- People Development: Foster a culture of accountability, provide regular coaching and mentorship, and lead training initiatives.
- Process Improvement: Review departmental SOPs and event operation manuals, drive a zero-defect approach to health and safety, and ensure adherence to high standards of service.
- Operational Excellence: Manage daily operations, oversee team performance, and ensure smooth running of all department
- Review Operational Standards alongside the Guest Journey
- Cross departmental communication
- Team Leadership: Motivate and inspire your team to achieve exceptional results, onboard new team members, and build a strong sense of camaraderie.
- Proven experience in a similar role within a luxury hospitality or leisure environment.
- Strong leadership skills and ability to motivate and inspire teams.
- Excellent organisational and time management skills.
- Passion for delivering exceptional guest experiences.
- Strong communication and interpersonal skills.
Key Relationships
- Escapade Silverstone Guests
- Escapade Silverstone Management and Staff and the wider Silverstone teams.