Operations Manager

Job Title: Operations Manager

Location: Tiruchirappalli (Trichy), Tamil Nadu

Industry: Residential Property Management / Real Estate / Gated Communities

Employment Type: Full-time, On-site

Experience Level: 5 – 10 Years

Work Arrangement: Day shift (requires flexibility for emergencies or association meetings)

Position Overview

The Operations Manager will oversee the daily administrative, maintenance, security, and facility functions of a large-scale residential community/complex in Trichy. The role acts as the primary bridge between residents/Apartment Owners Association (RWA) and on-ground staff/vendors, ensuring safety, smooth service delivery, regulatory compliance, and cost-effective facility operations.

Key Responsibilities

1. Facility & Maintenance Management

• Oversee the end-to-end upkeep of common areas, clubhouse, lifts, swimming pools, STP (Sewage Treatment Plants), WTP (Water Treatment Plants), and backup diesel generators (DG sets).
  

• Implement preventive and corrective maintenance schedules to minimize asset downtime.
  

• Supervise round-the-clock water and power distribution across the residential units.
  

2. Vendor & Contract Management

• Manage external service partners (housekeeping, security, waste management, pest control, and MEP contractors).
  

• Monitor Annual Maintenance Contracts (AMCs) and conduct regular vendor performance audits against agreed Service Level Agreements (SLAs).
  

• Review vendor invoices and align with the accounts team for timely verification and payout.
  

3. Resident Relations & Grievance Redressal

• Act as the nodal contact for residents and the Resident Welfare Association (RWA) / Management Committee.
  

• Implement structured ticketing workflows for day-to-day service requests and complaints, maintaining clear turnaround times (TAT).
  

• Prepare agendas and operational progress reports for Monthly Association Meetings.
  

4. Security & Safety Administration

• Enforce access control, visitor tracking systems (e.g., MyGate, NoBrokerHood, or physical registers), and perimeter security protocols.
  

• Supervise fire safety systems, ensuring emergency drills, fire extinguisher refills, and alarm tests comply with local fire safety norms.
  

• Handle crisis situations (power grid failures, water shortages, medical emergencies) with sound incident response procedures.
  

5. Budgeting & Financial Control

• Assist the management committee in planning the annual operational budget (OPEX).
  

• Drive cost optimization across power consumption, fuel for DG sets, and maintenance consumables.
  

• Maintain complete inventory audits for tools, spare parts, and site assets.
  

6. Statutory & Regulatory Compliance

• Ensure adherence to municipal corporation (Trichy City Corporation) guidelines regarding solid waste management, property taxes, and health inspections.
  

• Verify labor compliance for contracted staff (minimum wages, PF/ESIC where applicable).
  
  CONTACT NUMBER - +91 97881 10111