Operations Manager
Job Description
We are seeking an experienced and results-driven Operations Manager to oversee the overall operations of our Italian restaurant business. The successful candidate will be responsible for ensuring operational efficiency, maintaining high service standards, managing financial performance, and leading restaurant teams to achieve business objectives.
The role requires strong leadership, strategic planning, and extensive experience in food and beverage operations, with a focus on delivering an authentic Italian dining experience.
Key Responsibilities
Oversee and manage the overall daily operations of the restaurant, ensuring operational efficiency and consistent service standards.
Develop and implement operational strategies, policies, and procedures to improve productivity and business performance.
Monitor restaurant financial performance, including revenue, operating expenses, labour costs, and profitability.
Prepare operational budgets, financial forecasts, and performance reports for management review.
Lead, supervise, and develop restaurant management and operational teams to maintain high performance standards.
Oversee manpower planning, staff scheduling, recruitment, training, and performance management.
Ensure high standards of customer service, guest satisfaction, and overall dining experience.
Work closely with the Executive Chef and kitchen management team to coordinate restaurant operations, menu planning, and service delivery.
Manage supplier relationships, procurement activities, inventory control, and cost optimisation.
Ensure compliance with Singapore food safety, hygiene, employment, licensing, and workplace safety regulations.
Develop and implement strategies to improve sales performance, customer retention, and operational profitability.
Coordinate promotional activities, private dining events, and special restaurant functions.
Identify operational challenges and implement effective solutions to improve business efficiency.
Provide regular operational updates and recommendations to senior management.
Job Requirements
Food and Beverage Management, or a related discipline is preferred.
Minimum 5 years of relevant experience in food and beverage or restaurant operations, including at least 3 years in a managerial position.
Proven experience managing restaurant operations, budgets, manpower, and financial performance.
Strong knowledge of restaurant service standards, food and beverage operations, and cost management.
Experience in Italian dining establishments or premium restaurant operations is an advantage.
Strong leadership, communication, organisational, and problem-solving skills.
Ability to manage multiple operational priorities and work effectively in a fast-paced environment.
Familiarity with Singapore food safety regulations and relevant licensing requirements.
Willingness to work flexible hours, including weekends and public holidays, according to operational requirements.