Operations Manager (Student Management & Discipline)

The Services required shall beas follows:

Student Management &Discipline

• • Support theStudent Management Team (SMT) and teachers in handling student disciplinecases, including managing student discipline during recess and schoolactivities, as well as supervising students serving detention and carrying outcorrective work.

• • Maintain accurate records of disciplinecases and follow-up actions taken.

• • Assist in the implementation of theschool's discipline framework and policies.

• • Assist the SMT in fact-finding andinvestigations relating to reported student management matters.

• • Coordinate with parents or guardians ondiscipline matters, including providing updates on investigations and follow-upactions taken.

Safety & Security

• • Conduct regularwalkabouts within the school premises and around the school's perimeter.

• • Monitor schoolentry and exit points to ensure only authorised personnel and students are onschool premises.

• • Manage crowdflow during peak periods such as arrival, dismissal, and high-traffic schoolactivities to ensure safety and order.

• • Respond toemergencies or incidents on school grounds and escalate to the appropriatepersonnel.

• • Ensurecompliance with school safety rules and regulations.

Administrative Support

• • Maintain andupdate student management records and databases.

• • Monitor andtrack student attendance, flagging persistent absenteeism to the SMT or FormTeachers for follow-up.

• • Prepare reportson discipline trends or recurring issues for the SMT.

• • Coordinate withexternal agencies (e.g. police, social services) when necessary.

Student Welfare

• • Identifystudents who may require additional support and refer them to the appropriatepersonnel (e.g. school counsellor, Form Teachers).

• • Build positiverelationships with students to encourage good behaviour.

Support School Operations& Events

• • Support the SMTin conducting briefings or orientations for students on school rules,expectations, and behavioural standards.

• • Carry out anyother duties assigned by the school management related to student managementand school operations.

The Personnel should have thefollowing skills and experience:

• • Preferably 5years of working experience in managing children, teenagers or youth fromdiverse backgrounds

• • Priorexperience in managing or supervising teenagers in terms of disciplinaryproceedings, case management or behaviour support is strongly valued

• • Preferably aformer personnel from national uniform services

• • Has stronginterpersonal and communication skills, with the ability to engage students,parents, and school personnel effectively, including the ability to de-escalateconflicts and manage volatile situations calmly and professionally.

• • Familiar withrestorative practices, case management processes, and student supportframeworks.

• • Able to workindependently, exercise sound judgement, and respond decisively in dynamic orhigh-pressure situations.

• • Proficient inreport writing and documentation, with the ability to maintain accurate recordsand prepare clear reports for the Student Management Team.

• • Able to use MSOffice.

• • Holds a validFirst Aid certificate, or is willing to obtain one prior to commencement ofduties.