Operations Manager

The Operations Manager is a key leadership role responsible for overseeing and optimizing the landscape company's operations across its Maintenance and Tree/Install divisions. This individual will manage all aspects of estimating, project management, business development, and client relationship management to ensure operational efficiency, profitability, and client satisfaction. The ideal candidate is a proactive leader with extensive knowledge of landscape operations, a strategic approach to project management, and a passion for growing the business.

Key Responsibilities

1. Estimating and Proposal Development
   
• Lead the estimation process, analyzing project requirements, materials, labor, and equipment to develop accurate, competitive bids.
  
• Develop proposals and presentations for prospective clients, ensuring alignment with company standards and client expectations.
  
• Maintain and refine the estimation database and cost-tracking systems to ensure up-to-date and accurate pricing.
  
2. Project Management
   
• Coordinate project schedules and manage resource allocation across both Maintenance and Tree/Install divisions.
  
• Monitor project progress, conducting regular site visits to evaluate quality, adherence to timelines, and client satisfaction.
  
• Resolve any operational challenges, working collaboratively with division managers and team leads to ensure a smooth workflow.
  
3. Client Relationship Management and Business Development
   
• Develop and maintain strong relationships with key clients, ensuring high levels of satisfaction and promoting repeat business.
  
• Actively network within the community and participate in relevant business organizations to increase visibility and build relationships.
  
• Identify and pursue new business opportunities, focusing on expanding the company’s client base and securing long-term maintenance contracts.
  
• Collaborate with the leadership team to develop strategic initiatives and marketing plans to enhance company visibility and brand.
  

1. Operational Leadership
   
• Develop and implement standard operating procedures (SOPs) across divisions to streamline operations and improve efficiency.
  
• Lead, mentor, and motivate team members to achieve high performance and professional growth.
  
• Conduct regular performance reviews and provide constructive feedback to maintain a culture of continuous improvement.
  
• Ensure compliance with safety regulations, quality standards, and environmental guidelines across all operations.
  
2. Financial Management
   
• Collaborate with the finance department to develop and manage budgets, monitor costs, and analyze financial performance for each project.
  
• Identify cost-saving opportunities and implement best practices to improve profitability.
  
• Prepare reports for senior management on project progress, financial performance, and operational metrics as requested.
  

Requirements

● Landscape Management, or a related field preferred; equivalent work experience considered.

● Minimum of 7 years of experience in operations management within the landscaping and construction/ maintenance industry.

● Strong background in project management, estimating, business development, and client relationship management.

● Extensive experience in managing successful departments and operational financial performance.

● Experience in business development and account acquisitions.

● Proven ability to develop and maintain client relationships and network effectively within business communities to develop new business.

● Excellent leadership, communication, and organizational skills.

● Proficiency in project management software and Microsoft Office Suite (Excel, Word, PowerPoint, Aspire or the like, (ERP, CRM etc.).

Key Competencies

● Leadership and Team Development: Ability to motivate and mentor teams, fostering a culture of excellence and accountability. Ensure collaboration and transparency within the organization.

● Strategic Planning and Execution: Skilled in developing strategies to improve business growth and operational efficiency.

● Relationship-Building and Client Orientation: Proven ability to cultivate strong client relationships and proactively engage with the community to drive new business.

● Problem-Solving: Proactive approach to addressing challenges, with a focus on sustainable solutions.

Benefits