Operations Manager

Description

People of the internet is hiring!!
We’re looking for an operations manager.

An operations manager ensures smooth day-to-day agency operations by coordinating between teams, managing workflows, and tracking project timelines. They streamline processes, optimize resources, and ensure high-quality, on-time delivery across all projects while supporting overall operational efficiency and performance.

Key responsibilities

• Oversee day-to-day operations across all departments
• Develop, implement, and continuously improve SOPs, workflows, and operational processes
• Ensure smooth execution of projects from briefing to final delivery
• Monitor project timelines, deadlines, and overall delivery quality
• Coordinate between creative, accounts, media, and production teams to ensure alignment
• Manage workload distribution and support resource planning across teams
• Identify operational inefficiencies and implement effective solutions
• Ensure consistent communication between internal teams and client servicing teams
• Support department heads in managing team performance and capacity
• Track and evaluate team productivity and operational KPIs
• Assist in operational budgeting and monitor project-related expenses
• Ensure optimal use of tools, systems, and internal resources
• Support forecasting of operational and resource needs
• Handle operational escalations and resolve workflow or delivery issues
• Maintain strong coordination between management, teams, and stakeholders
• Prepare regular operational reports for management
• Analyze workflows, processes, and performance metrics to recommend improvements
• Support continuous improvement of agency operations and efficiency

Requirements

• Bachelor’s degree in business administration, marketing, or related field
• 2–5 years of experience in operations or project management
• Strong background in marketing/advertising agencies is a must
• Experience managing cross-functional teams and workflows
• Strong leadership, organizational, and problem-solving skills
• Proficiency in project management tools (Asana, Monday, Trello, etc.)
• Good understanding of campaign lifecycle and agency operations
• Strong communication skills in English and Arabic
• Ability to work in a fast-paced environment
• Experience in digital marketing or media agencies is a plus

Benefits

• Social and medical insurance
• Laptop allowance

Working conditions

Work location: Maadi/Cairo
Working days/hours: Sunday (fixed work from home day). From Monday to Thursday 10:00 AM to 6:00 PM or 11:00 AM to 7:00 PM
Weekends: Friday and Saturday