Summary:

The position reports directly to the General Manager of the branch. This role is responsible for the successful execution of warehousing, production and delivery activities. The position requires the ability to develop, implement, control and adjust branch plans to implement the company's growth strategy while simultaneously leading team to achieve operational goals and efficiency targets for the branch.

The focus and scope of this job is to ensure that the branch:

1. Successfully execute the company's strategic plan in a comprehensive and systematic manner. The Operations Manager should be focused on driving the company's growth strategy.
2. Develops, implements, and executes coordinated strategies and tactical plans to improve the operational and financial performance of the distribution center; and
3. Achieves operating results that align with the company's strategic goals.
4. Demonstrates a safety-first culture - meeting or exceeding improvement targets.

Personal initiative, coupled with a sense of competitive drive, and the ability to stay focused on results despite changing conditions, is the key to achieving the performance objectives of this job. Because the business environment changes rapidly, the work involves innovation and creativity in planning and problem solving. Sound decision-making is required to implement practical, timely solutions.

Self-assurance and the confidence to purposely drive toward results while leading and engaging the commitment of others is essential. A leadership style that is firm and goal-oriented, and yet motivates, trains, and engages others in an enthusiastic way is important. The emphasis on building rapport and relationships with individuals and groups requires an outgoing, poised and persuasive communication style.

Because the pace of the work is faster than average, the ability to thoroughly assess and analyze information to make sound decisions is critical. The scope of the job requires a strong leader who can quickly build trust and associate engagement. An effective Operations Manager is skilled at communicating the company's vision and goals as well as the importance of each associate's role in contributing to company success.

The job requires the ability to act independently with a high degree of commitment, urgency, and confidence. Dedication and commitment and the pursuit of high standards of achievement are expected in this position. As the company is in the midst of strategic change, the position requires an individual that flexible, resilient and who is excited by the opportunities that growth brings.

Essential duties and responsibilities include, but are not limited to, the following:

1. Effective and efficient management of Production, Warehouse and Delivery operations.
   • Ensures a safe work environment for all employees.
   • Oversees and develops plans for efficient use of materials, machines, and employees by analyzing and adjusting daily, weekly and monthly to the volume of business in the branch.
   • Ensures the accuracy of the inventory on site at the Branch.

1. • Generates, analyzes and takes action on all IT systems and other reports related to the production, warehouse and delivery.
   • Serves as the final reviewer of the quality of work produced by the Interior and Exterior door shops to meet the expectations of our customers before shipment.
   • Ensures as all new employees are fully trained on and capable in all aspects of their job. Cross trains where appropriate.
   • Protects the assets of the company by implementing appropriate security and process controls.

1. Operations Planning
   • Proactively drives continuous improvement.
     • Achieves year-over-year improvements in productivity and waste reduction.
     • Engages associates in developing a comprehensive improvement plans, directs and delegates improvement activities and holds associates accountable for executing the plan.
     • When unexpected problems occur applies Root Cause Analysis to find the precise cause and fixes problems permanently. (Daily firefighting is a total time and resources).
   • Communicates priorities, progress and expectations through daily huddle meetings (5-10 minutes long) and monthly department meetings.

Pace and variety of activities:

• Works with a sense of urgency for goal achievement.
• Leads in fast-paced environment
• Manage multiple projects and competing priorities.
• This position requires approximately 5-10% travel.

Work Style:

• Must be results-focused and able to generate innovative and creative solutions to problems.
• Must build quick rapport with employees, customers, supply partners, and key stakeholders.

Decision-making:

• Takes calculated risks and have the ability to influence others to action.
• Possesses general business acumen.

Communication:

• The ideal candidate must be extroverted, confident, and possess the ability to effectively communicate the benefits of valued-added service and products to employees, customers, and vendors.

Leadership style:

• Must exhibit a directive leadership style to achieve better than average business results.
• Able to delegate details as needed and establish follow-up meetings to determine status.
• Foster teamwork, empowerment, growth, and development of subordinates.

Supervisory Responsibilities:

• Manages a team comprised of Supervisors, Leads and Operations Associates.
• Responsible for the overall direction, coordination, and evaluation of the Production, Warehouse and Delivery departments.
• Ensure the safety of all employees through diligent execution of the company's safety program.