Operations Manager - Telco Network Services

Role purpose:

The role is to liaise with customer leadership, attend key meetings, and resolve critical bottlenecks in program delivery. The program occupies a senior position with overall accountability for people management in the Service Design, Delivery & Operations NOC functions.

Key responsibilities

• Lead multiple delivery/project teams, managing targets, and ensuring the team's processes and tasks are conducted efficiently

• Institute a professional working relationship with staff, leaders, and counterparts

• Build partnerships and liaise with team leaders across functions to determine the client's services, delivery criteria, and solutions for issues that may arise

• Coordinate with various people functions of HR, Recruitment, Finance, and training to ensure continuous assessment and retaining of talent and fulfillment of the right skills

• Maintain and run an effective communication model for regular project reporting reviews and QBRs of various Service Delivery domains

• Execute regular team-building activities

• Manage research, prepare, and present Weekly and month-end reports

• Line up meetings with team leaders and supervisors

• Prepare and update the Organizational Chart

• Monitor and review current labor and escalate if there is a need to expand or balance it out within teams

Requirements

• Total 8+ years of telecom networking experience in Large Telecom organization managing multiple project team as part of People management

• At least 3+ Years of working experience as a Project Manager /Team leader

• Adept at analyzing complex situations, identifying problems, and proposing effective solutions

• Sound knowledge of budgeting, cost management, and financial planning to ensure that service delivery stays within budget and aligns with financial goals

• Exceptionally good understanding of Telecom Delivery operations and project management

• Experience in MS Office, MS Visio, and MS Dynamics platforms and direct experience in MIS reports generation

• Experience on Invoicing process (added advantage)