Operations Manager
Description
TAKE CHARGE, DRIVE EXCELLENCE!
Ensuring operational excellence through effective people management, client partnership, and continuous process improvement!
A ViTALizing Career Begins in #WeAreTGT: BGC and EASTWOOD!
Health & Wellbeing: Additional HMO (with dependent & pre-existing coverage), dental support, life insurance
Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
Growth & Perks: Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture
Vibrant City Location: Work in BGC and EASTWOOD (Day Shift!)
Ideal Candidate Profile
What You'll Bring (Experience)
5+ years of operations leadership experience, with at least 2 years as an Operations Manager
Proven experience managing multiple teams and strategic client accounts
Strong background in client management, workforce planning, and service delivery
Experience leading TLs, ATLs, SMEs, and cross-functional teams
Hands-on experience with process improvement projects and operational initiatives
Strong exposure to site operations, facilities, and IT escalation processes
Background in offshoring, BPO, or professional services is a plus
About You (Soft Skills)
Strategic thinker with strong stakeholder and client advisory skills
Confident leader who can manage complexity across multiple clients
Data-driven and KPI-focused, with a solutions-oriented mindset
Strong communicator — comfortable leading executive-level client discussions
Highly organized, resilient, and able to manage competing priorities
Proactive in driving engagement, retention, and continuous improvement
Your Impact Starts Here
Lead multiple teams and key client accounts, driving performance, engagement, and retention.
Manage and develop Team Leaders, Assistant Team Leaders, and SMEs to achieve operational targets.
Build strong client partnerships, serving as a strategic advisor on operational and people matters.
Partner with clients on workforce planning, headcount, training, KPIs, and performance initiatives.
Drive process improvements and operational innovation across multiple client accounts.
Oversee site readiness, operational coverage, onboarding/offboarding, and disaster recovery escalations.
Lead client business reviews and strategic initiatives, ensuring service quality and client satisfaction.
Collaborate with HR, Finance, Sales, Facilities, IT, and other stakeholders to resolve issues and ensure seamless operations.
ABOUT US @ TGT GLOBAL
As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.