Operations Manager

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Position Summary

This position is accountable for the operation, personnel management, and the service to customers within a specified geographic region.

Essential Functions

Develop operating plans for the assigned regional operation
Serve as point of contact for drivers regarding issues/questions pertaining to organizational policies, payroll, benefits, etc.
Set up schedules for drivers
Recruit drivers/owner operators
Engage with customers to drive growth and enhance relationships
Resolve customer issues
Ensure that the safety values of the organization are followed
Assist, support and direct managers
Manage, coach, discipline, and evaluate staff

See also