Operations Manager - Travel

About The Opportunity:

A fast-scaling leader in the Online Travel Agency (OTA) sector, we power seamless global travel experiences through intelligent operations, real-time inventory management, and customer-centric process orchestration.

Our teams drive efficiency across airline, hotel, and excursion bookings - leveraging tech-enabled workflows and data-driven decisions to scale across markets while maintaining premium service standards.

Role & Responsibilities:

- Lead end-to-end operational workflows for travel inventory, pricing, and customer fulfillment - ensuring SLA compliance and zero downtime during high-volume periods.

- Optimize vendor partnerships and supplier onboarding processes across airlines, hotels, and ground operators to improve margin and reduce friction.

- Build and manage cross-functional teams handling booking support, cancellations, refunds, and escalations - enforcing compliance with global travel regulations.

- Implement automation tools and dashboarding for real-time tracking of KPIs like OTIF, cancellation rates, and refund cycle times.

- Collaborate with Product and Tech to define operational requirements for new feature launches - bridging customer pain points with scalable solutions.

- Champion operational excellence through SOP development, root-cause analysis, and training programs that uplift team performance.

Skills & Qualifications:

Must-Have:

- Travelport

- Amadeus

- Sabre

- OTA operations

- Inventory management

- Refund & cancellation workflows

- KPI dashboarding

- Team leadership

Preferred:

- Agile project management

- SQL for operational reporting

- API-based integration experience

Benefits & Culture Highlights:

- Fast-paced, metrics-driven environment where impact is measured daily.

- Opportunity to shape scalable ops models for a global travel platform.

- Strong career progression path with exposure to product, tech, and international markets.