Operations Manager - Two Coppers Casino - Juneau

Operations Manager

Reviewed: 10/2026

Department: Gaming

Location: Juneau

Exemption Status: Exempt

Pay Grade(s): 12-14 ($79, 306.50 - $95, 979.00 + DOE)

Purpose:. The Operations Manager is responsible for the daily oversight of gaming floor operations to include the slot operation, maintenance, installation and repair of slot machines, ensuring a safe, engaging, and compliant environment for patrons and staff. This position supervises frontline gaming staff, slot ambassadors and technicians, coordinates with other departments, monitors floor activity, addresses guest concerns, and ensures adherence to Tribal Gaming Regulatory Authority (TGRA) requirements, internal controls, and organizational policies. The Operations Manager serves as a visible leader on the gaming floor and plays a key role in maintaining operational efficiency, customer service standards, and regulatory compliance.

Essential Functions. An individual in this role must be able to perform the following functions with or without reasonable accommodation:

Leadership & Strategy Floor Operations & Guest Experience

· Ensure games are conducted fairly, accurately, and in compliance with approved rules and procedures

· Oversee day-to-day gaming floor operations during assigned shifts

· Oversee and ensure the proper maintenance, repair and troubleshooting of slot machines, including mechanical, electrical and software components

· Oversee and perform Slot machine conversions, installs, and removals.

· Maintain a visible presence on the floor to support staff and engage with patrons

· Address patron questions, disputes, or concerns in a professional and timely manner

· Ensure a welcoming, respectful, clean, and orderly environment

· Ensure the team members are excelling in customer service.

Supervision & Staff Support

· Supervise and train a team of slot ambassadors to ensure all work is completed in a timely, efficient and safe manner

· Supervise floor staff including slot ambassadors, cage cashiers, and related personnel

· Assign work duties, manage breaks, and ensure adequate floor coverage

· Provide coaching, guidance, and performance feedback to staff

· Assist with training new employees on floor procedures, customer service expectations, and compliance requirements

· Document and report performance issues or policy violations as needed

Compliance & Internal Controls

· Ensure compliance with TGRA regulations, approved internal control standards, and organizational policies

· Monitor adherence to cash handling, game integrity, and security procedures

· Identify and report irregularities, incidents, or potential violations promptly

· Coordinate with Security, Counting Room, and Management while maintaining appropriate separation of duties

Operational Oversight

· Ensure clear and accurate records of all maintenance, repair and installation work is completed on slot machines

· Assist with opening and closing procedures for the gaming floor

· Ensure equipment, supplies, and workstations are properly set up and maintained

· Complete shift reports, incident reports, and required documentation

· Communicate operational issues, staffing needs, or concerns to management

Supervisory Responsibilities

· Direct supervision of assigned gaming floor staff

· Direct supervision of Manager on duty staff

· Authority to provide input on scheduling, training, and performance evaluations

· Enforces workplace conduct, safety standards, and operational procedures